Flight Supervisor & Ramp Agent Functions Training

Learning Outcomes

• Demonstrate understanding of the roles and responsibilities of a flight supervisor and ramp agent.
• Apply safety and security procedures in ramp and flight operations.
• Coordinate ground handling activities including baggage, cargo, and aircraft servicing.
• Communicate effectively with flight crew, ground staff, and passengers.
• Monitor and ensure compliance with aviation regulations and company policies.
• Respond to operational irregularities and emergency situations appropriately.

Target Audience

This course is designed for current or aspiring flight supervisors, ramp agents, and ground handling staff in the aviation industry who need to understand their roles and responsibilities in ensuring safe and efficient airport operations.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

The practicals component provides hands-on experience in ramp operations, equipment handling, safety procedures, and coordination tasks. Learners will apply theoretical knowledge in simulated and real-world scenarios under supervision, ensuring competence in flight supervisor and ramp agent functions.

Practical Activities

• Ramp Equipment Operation and Safety — Learners practice operating ground support equipment such as tugs, belt loaders, and GPU, while adhering to safety protocols and performing pre-use inspections. (6h)
• Aircraft Marshalling and Turnaround Coordination — Learners perform aircraft marshalling signals, coordinate arrival and departure procedures, and manage turnaround timelines in a simulated environment. (6h)
• Load Control and Weight & Balance Simulation — Learners calculate weight and balance, prepare load sheets, and reconcile passenger and baggage data using simulation software. (4h)
• Emergency Response and Security Drills — Learners participate in emergency scenarios, including fuel spills, fires, and security breaches, applying response procedures and using fire extinguishers. (4h)
• Integrated Practical Assessment — Learners demonstrate integrated skills in a full turnaround simulation, including marshalling, equipment operation, load control, and emergency response. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.