Services Hospitality, Tourism, Travel, Gaming and Leisure

Dice Game Operation for Casino Dealers Training

SAQA US 258065 | NQF 4 | Credits 15 | Duration 12 Days
From $2,214 per delegate

Description

This course equips learners with the skills and knowledge required to operate the game of Dice in a casino environment. It covers game rules, equipment handling, payout calculations, and customer interaction to ensure fair and professional gameplay. Upon completion, learners will be able to conduct Dice games confidently and in compliance with industry regulations.

Learning Outcomes

  • Demonstrate the correct setup and handling of Dice game equipment, including dice, stick, and layout.
  • Apply the rules and procedures of the Dice game, including betting options and payout calculations.
  • Analyze game scenarios to accurately determine winning bets and payouts.
  • Implement effective customer service techniques to enhance player experience and handle disputes.
  • Evaluate game integrity and security measures to prevent cheating and ensure fair play.
  • Demonstrate compliance with relevant casino policies and South African gambling regulations.

Target Audience

This course is designed for aspiring casino dealers, current gaming staff seeking formal recognition, and hospitality professionals aiming to enter the gaming industry.

Prerequisites

None — open enrollment

Course Outline

Day 1: Introduction to Casino Dice Games

Objectives:
• Identify the main dice games played in casinos.
• Understand the rules and objectives of Craps.
• Recognise the layout of a Craps table.
• Explain the role of a dice dealer.

Topics:
• Overview of casino dice games: Craps, Sic Bo, Hazard.
• History and popularity of Craps.
• Craps table layout: sections, markings, and bet areas.
• Roles and responsibilities of the dice dealer.
• Basic terminology: shooter, come-out roll, point.
• House rules and casino procedures.
• Customer service expectations for dealers.

Day 2: Craps Rules and Bet Types

Objectives:
• Distinguish between pass line and don't pass line bets.
• Explain come and don't come bets.
• Describe place bets and their payouts.
• Understand proposition bets and odds.

Topics:
• Pass line and don't pass line: rules and odds.
• Come and don't come bets: how they work.
• Place bets: 4, 5, 6, 8, 9, 10.
• Proposition bets: any craps, any 7, horn, hardways.
• Free odds bets and their advantages.
• Payout calculations for different bet types.
• Common betting strategies and player etiquette.

Day 3: Dice Handling and Equipment

Objectives:
• Demonstrate proper dice handling techniques.
• Identify casino dice specifications.
• Use the stick and other dealer tools correctly.
• Perform dice inspection and change procedures.

Topics:
• Casino dice: size, weight, markings, serial numbers.
• Proper dice grip and throwing technique.
• Using the stick: pushing dice, calling rolls.
• Chip handling: racks, trays, and colour-ups.
• Equipment maintenance: stick, dice, chip tray.
• Security features and dice inspection.
• Changing dice: when and how.

Day 4: Payout Procedures and Calculations

Objectives:
• Calculate payouts for standard bets.
• Handle multi-way bets and split payouts.
• Manage chip exchanges and colour-ups.
• Apply proper payout procedures.

Topics:
• Payout ratios for pass, come, place, and proposition bets.
• Calculating odds payouts: single and double odds.
• Multi-way bet payouts: horn, hardways, world bets.
• Handling colour-ups and exchanging chips.
• Dealing with player errors and disputes.
• Time management during payouts.
• Practicing payout speed and accuracy.

Day 5: Game Flow and Procedures

Objectives:
• Manage the flow of a Craps game.
• Control the pace and handle interruptions.
• Communicate effectively with players and supervisors.
• Ensure game integrity and security.

Topics:
• Game phases: come-out, point, and resolution.
• Calling the roll: proper announcements.
• Handling player decisions: taking odds, placing bets.
• Managing the stick and dealing positions.
• Interruptions: disputes, fills, credits.
• Communication with boxperson and floor staff.
• Security protocols: monitoring for cheating.

Day 6: Advanced Bets and Variations

Objectives:
• Explain less common Craps bets.
• Understand the rules of Sic Bo.
• Describe variations like Crapless Craps.
• Compare house edges across bets.

Topics:
• Advanced bets: lay bets, buy bets, big 6/8.
• Sic Bo: layout, bets, and payouts.
• Crapless Craps: rule changes and strategy.
• Other dice games: Hazard, Chuck-a-Luck.
• House edge analysis for different bets.
• Player psychology and risk management.
• When to offer advice versus staying neutral.

Day 7: Customer Service and Communication

Objectives:
• Provide excellent customer service to players.
• Handle difficult or intoxicated players.
• Communicate clearly and professionally.
• Build rapport while maintaining control.

Topics:
• Customer service principles in gaming.
• Dealer etiquette: eye contact, tone, posture.
• Managing aggressive or rude players.
• Dealing with intoxicated or disruptive patrons.
• Conflict resolution techniques.
• Teamwork with other dealers and supervisors.
• Cultural sensitivity and inclusivity.

Day 8: Security, Surveillance, and Anti-Cheating

Objectives:
• Identify common cheating methods.
• Understand surveillance systems.
• Follow security protocols.
• Report suspicious behaviour.

Topics:
• Common cheating techniques: past posting, pinching, switching dice.
• Collusion between players and dealers.
• Surveillance systems: cameras, monitoring.
• Security procedures: dice changes, chip fills.
• Reporting incidents: chain of command.
• Legal implications of cheating.
• Ethical responsibilities of dealers.

Day 9: Mathematics and Probability for Dealers

Objectives:
• Calculate probabilities of dice outcomes.
• Understand house edge and expected value.
• Apply probability to payout calculations.
• Explain odds to players.

Topics:
• Dice probabilities: combinations and frequencies.
• House edge for each bet type.
• Expected value and long-term profitability.
• True odds versus casino odds.
• Calculating odds payouts quickly.
• Dealing with player questions about odds.
• Probability in game decisions.

Day 10: Regulatory Compliance and Responsible Gambling

Objectives:
• Understand South African gambling laws.
• Comply with SAQA and casino regulations.
• Promote responsible gambling.
• Identify problem gambling signs.

Topics:
• National Gambling Act and provincial regulations.
• SAQA unit standards and training requirements.
• Casino licensing and compliance.
• Responsible gambling policies.
• Identifying problem gambling behaviour.
• Self-exclusion programs and support resources.
• Reporting obligations for dealers.

Day 11: Practical Skills Integration

Objectives:
• Perform all dealer duties in a simulated environment.
• Manage a full game from opening to closing.
• Handle multiple bet types and payouts simultaneously.
• Demonstrate speed and accuracy under pressure.

Topics:
• Running a simulated Craps game.
• Managing the stick, dealing, and payouts.
• Handling fills, credits, and colour-ups.
• Dealing with player mistakes.
• Time management and game pace.
• Team coordination with boxperson.
• Mock casino environment practice.

Day 12: Assessment and Certification

Objectives:
• Complete a practical assessment.
• Pass a written knowledge test.
• Demonstrate competence in all dealer skills.
• Receive feedback and certification.

Topics:
• Practical skills assessment: dealing, payouts, procedures.
• Written exam on rules, probabilities, regulations.
• Customer service evaluation.
• Speed and accuracy benchmarks.
• Feedback session with instructors.
• Certification process and next steps.
• Career opportunities and continuing education.

Practicals

40 hours of practicals To be conducted online or on-campus or in-house
Overview

Practical sessions are integral to this course, allowing learners to develop hands-on skills in dice handling, payout calculations, game flow management, and customer interaction. Supervised practice in a simulated casino environment ensures proficiency before real-world application.

Practical Activities
  • Dice Handling and Equipment Familiarisation — Learners practice proper dice grip, throwing technique, and use of the stick. They also handle chip trays, racks, and perform dice inspection and change procedures. (8h)
  • Payout Calculation Drills — Learners practice calculating payouts for all standard and proposition bets, including multi-way bets, under timed conditions to build speed and accuracy. (8h)
  • Simulated Game Management — Learners run full Craps games with simulated players, managing the stick, dealing, calling rolls, and handling bets, fills, and disputes. (12h)
  • Integrated Casino Simulation — Learners participate in a mock casino environment with real-time pressure, handling multiple tables, customer interactions, and security scenarios. (12h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
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Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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