Disciplinary and Grievance Procedure Administration Training

Learning Outcomes

• Apply the principles of procedural fairness and substantive fairness in disciplinary and grievance cases.
• Demonstrate the ability to prepare and manage documentation for disciplinary hearings and grievance proceedings.
• Analyze disciplinary and grievance cases to determine appropriate actions and outcomes.
• Evaluate the effectiveness of disciplinary and grievance procedures in promoting a positive workplace culture.
• Implement corrective and disciplinary actions in line with organisational policy and labour legislation.
• Communicate disciplinary and grievance outcomes effectively to all relevant parties.

Target Audience

This course is ideal for HR administrators, line managers, supervisors, and anyone responsible for implementing or supporting disciplinary and grievance processes within their organisation.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

The practicals component provides hands-on experience in drafting charges, conducting mock hearings, and managing grievance documentation. Learners apply procedural steps in simulated workplace scenarios to build confidence and competence.

Practical Activities

• Drafting Disciplinary Charges and Notices — Learners receive a case scenario and draft formal charges and a notice of disciplinary hearing, ensuring compliance with legal requirements. (4h)
• Mock Disciplinary Hearing — Learners participate in a simulated disciplinary hearing, taking roles as chairperson, initiator, employee representative, and witnesses. (6h)
• Grievance Handling and Documentation — Learners process a sample grievance from receipt to resolution, completing all required forms and registers. (4h)
• Record-Keeping and File Compilation — Learners compile a complete disciplinary file and a grievance file, including all correspondence, notes, and outcomes. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.