Event Support Services for Specific Genres Training

Learning Outcomes

• Apply genre-specific event support principles to meet the unique needs of different event types.
• Demonstrate effective communication and coordination skills within a support team for a specific event genre.
• Analyze event genre requirements to plan and prioritize support activities.
• Implement health, safety, and security measures appropriate to the event genre.
• Evaluate the effectiveness of support services and recommend improvements for future events.

Target Audience

This course is designed for event support staff, coordinators, and junior event managers who are responsible for providing operational support across various event genres.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Hands-on practicals allow learners to apply support service concepts in simulated event environments. These sessions reinforce planning, equipment handling, crowd management, and troubleshooting skills essential for real-world event support.

Practical Activities

• Practical 1: Event Support Planning — Learners work in groups to create a support services plan for a assigned event genre, including risk assessment and checklists. (4h)
• Practical 2: Equipment Setup and Operation — Learners set up and test basic AV and lighting equipment, troubleshoot common faults, and follow technical rider instructions. (6h)
• Practical 3: Crowd Management Simulation — Simulated event with role-play scenarios: learners manage crowd flow, handle an emergency evacuation, and coordinate access control. (6h)
• Practical 4: Catering Coordination Drill — Learners plan and coordinate a catering setup for a mock VIP event, including dietary compliance and service timing. (4h)
• Practical 5: On-Site Troubleshooting Exercise — Learners respond to real-time issues (e.g., equipment failure, schedule changes) in a simulated event environment, documenting incidents. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.