Surveillance Room Supervision and Monitoring Training

Learning Outcomes

• Apply principles of surveillance room management to coordinate team activities and resources.
• Evaluate and respond to security incidents and alarms using established protocols.
• Demonstrate effective communication and reporting skills for surveillance operations.
• Implement procedures for monitoring, recording, and storing surveillance data in compliance with legal requirements.
• Analyze surveillance room performance and recommend improvements to enhance efficiency and security.
• Ensure adherence to health, safety, and security regulations within the surveillance environment.

Target Audience

This course is designed for current or aspiring surveillance room supervisors, team leaders, and security personnel responsible for overseeing monitoring operations in sectors such as security, retail, transportation, or facilities management.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions are integral to this course, providing hands-on experience with surveillance equipment, monitoring software, and incident response scenarios. Learners will apply theoretical knowledge in simulated environments to develop competence in surveillance room operations.

Practical Activities

• Equipment Familiarization and Setup — Learners will identify, connect, and configure CCTV cameras, DVRs/NVRs, monitors, and video management software. (8h)
• Monitoring and Incident Detection Drills — Learners will monitor live and recorded footage to detect suspicious activities and practice incident documentation. (8h)
• Communication and Coordination Exercises — Simulated scenarios require learners to communicate with security teams, law enforcement, and manage emergencies via radio and phone. (8h)
• Integrated Response Simulation and Assessment — Learners participate in full-scale simulations combining monitoring, communication, and response actions, followed by a practical assessment. (8h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.