Supply Chain Visibility Service for Customers Training

Learning Outcomes

• Apply supply chain visibility principles to monitor and report order status to customers.
• Analyze customer requirements and match them with available visibility data and tools.
• Implement exception management processes to proactively address supply chain disruptions.
• Demonstrate effective communication techniques to relay visibility information to customers.
• Evaluate the performance of visibility services and recommend improvements.
• Design a customer-specific visibility reporting framework using appropriate technology.

Target Audience

This course is designed for customer service representatives, logistics coordinators, and supply chain professionals who interact directly with customers and need to provide real-time supply chain visibility.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Hands-on practicals allow learners to apply visibility concepts using simulated supply chain data, configure dashboards, and practice proactive communication with customers. These sessions reinforce learning and build confidence in delivering visibility services.

Practical Activities

• Data Integration and Dashboard Setup — Learners integrate sample data from multiple sources (orders, inventory, shipments) into a visibility platform and create a basic dashboard. (3h)
• Exception Management Simulation — Using a simulated scenario, learners monitor real-time data, identify exceptions (delays, stockouts), and initiate appropriate alerts and responses. (3h)
• Customer Communication Role-Play — Learners role-play as visibility analysts presenting dashboard insights and resolving a customer query or complaint based on visibility data. (2h)
• Continuous Improvement Project — Teams analyse a visibility process, identify a bottleneck, and propose an improvement using root cause analysis and a simple action plan. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.