Managing Workforce Diversity for Value Training

Learning Outcomes

• Apply diversity management principles to create an inclusive work environment.
• Analyze the impact of diversity on team dynamics and organisational performance.
• Evaluate policies and practices for promoting equity and addressing discrimination.
• Design strategies to leverage diverse talents for achieving business objectives.
• Demonstrate effective communication and conflict resolution across diverse groups.
• Implement monitoring mechanisms to measure the value added by diversity initiatives.

Target Audience

This course is designed for managers, team leaders, HR professionals, and supervisors who are responsible for leading diverse teams and want to transform diversity into a strategic asset.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions allow learners to apply diversity management concepts through role-plays, case study analysis, and action planning. These hands-on activities reinforce inclusive communication, conflict resolution, and strategic implementation skills.

Practical Activities

• Bias Awareness and Microaggressions Role-Play — Learners participate in scripted role-plays depicting common microaggressions and biased behaviours, then practice effective intervention techniques. (2h)
• Cross-Cultural Communication Simulation — In small groups, learners navigate a simulated cross-cultural team meeting, adapting communication styles to achieve a shared goal. (2h)
• Diversity Policy and Conflict Resolution Case Study — Learners analyse a real-world case of diversity conflict in a South African workplace, propose policy improvements, and role-play a resolution meeting. (2h)
• Personal Diversity Action Plan Workshop — Learners draft a personal action plan to promote diversity and inclusion in their own workplace, including specific goals, resources, and timelines. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.