Direct Marketing Liaison and Role Player Interaction Training

Learning Outcomes

• Identify and describe the roles and responsibilities of key direct marketing role players.
• Apply effective communication techniques to liaise with role players in direct marketing contexts.
• Coordinate activities and information flow among direct marketing stakeholders.
• Evaluate the effectiveness of interactions and suggest improvements.
• Demonstrate professionalism and ethical conduct in all interactions.
• Resolve conflicts and address challenges in role player relationships.

Target Audience

This course is designed for marketing professionals, coordinators, and team members responsible for direct marketing campaigns who need to interact with various role players.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions are integral to this course, allowing learners to apply liaison and communication skills in realistic direct marketing scenarios. Through role-plays and a simulated campaign, learners practice stakeholder engagement, conflict resolution, and coordination, ensuring they can effectively bridge gaps between role players.

Practical Activities

• Stakeholder Mapping and Communication Plan — Learners identify stakeholders for a given campaign and create a communication plan, then present and defend their approach. (3h)
• Conflict Resolution Role-Play — In pairs, learners role-play a conflict scenario between a client and a supplier, applying negotiation techniques to reach a mutually acceptable solution. (3h)
• Simulated Direct Marketing Campaign — Teams plan and execute a mini direct marketing campaign, liaising with simulated role players (e.g., client, creative team, data provider), and debrief on results. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.