Develop Administrative Procedures For Organisational Efficiency Training

Learning Outcomes

• Analyse existing administrative processes to identify inefficiencies and areas for improvement.
• Design clear and effective administrative procedures that support organisational objectives.
• Implement developed procedures through structured change management and training.
• Evaluate the impact of new procedures on organisational efficiency and make adjustments as needed.
• Document procedures in a standardised format for consistency and ease of reference.
• Apply relevant legislation and organisational policies when developing procedures.

Target Audience

This course is ideal for administrative managers, office coordinators, team leaders, and anyone responsible for creating or improving administrative systems within their organisation.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply procedure design, documentation, implementation, and evaluation skills in simulated workplace scenarios. These hands-on activities reinforce theoretical concepts and build confidence in developing effective administrative procedures.

Practical Activities

• Procedure Mapping and Analysis — Learners map an existing administrative workflow (e.g., leave application) using process mapping tools, identify inefficiencies, and propose improvements. (4h)
• Procedure Documentation Drafting — Using a standard template, learners write a complete procedure for a given task, including purpose, scope, steps, and responsibilities. (4h)
• Implementation and Change Management Simulation — In groups, learners role-play implementing a new procedure, addressing staff resistance, and delivering a training session. (4h)
• Procedure Audit and Improvement Exercise — Learners audit a sample procedure against KPIs, identify gaps, and propose a revised version using the PDCA cycle. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.