Business, Commerce and Management Studies Public Administration

Public Management Principles and Theories Training

SAQA US 242911 | NQF 7 | Credits 16 | Duration 13 Days
From $2,349 per delegate

Description

This course equips learners with a comprehensive understanding of the fundamental principles and theories underpinning public management. It explores the application of these concepts within the South African public sector context, enabling learners to enhance service delivery and organizational effectiveness.

Learning Outcomes

  • Apply key public management theories to real-world scenarios in the South African public sector.
  • Analyze the principles of public administration and their impact on service delivery.
  • Evaluate the role of governance, ethics, and accountability in public management.
  • Implement strategies for effective public resource management and policy implementation.
  • Demonstrate an understanding of the legal and regulatory framework governing public institutions.
  • Assess the challenges and opportunities in modern public management reform.

Target Audience

This course is designed for managers, supervisors, and officials in the public sector who wish to deepen their theoretical and practical knowledge of public management. It is also suitable for individuals aspiring to leadership roles within government or parastatal organizations.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Introduction to Public Management and Administration

Objectives:
• Define public management and administration.
• Differentiate between public and private sector management.
• Explain the role of public management in South Africa.
• Identify key historical developments in public administration.

Topics:
• Definition and scope of public management
• Public vs private sector management
• Historical evolution of public administration in South Africa
• The role of public management in governance
• Key concepts: efficiency, effectiveness, accountability
• Overview of the South African public sector landscape

Day 2: Theoretical Foundations of Public Administration

Objectives:
• Describe classical and modern theories of public administration.
• Explain the politics-administration dichotomy.
• Apply bureaucratic theory to public organisations.
• Critically evaluate the relevance of theories to South Africa.

Topics:
• Classical theories: Weber's bureaucracy, Taylor's scientific management
• Human relations approach and behavioural theory
• Systems theory and contingency approach
• New Public Management (NPM) principles
• The politics-administration dichotomy
• Critique of traditional theories in the South African context

Day 3: Governance and the Constitution of South Africa

Objectives:
• Explain the constitutional framework for public administration.
• Identify principles of cooperative governance.
• Describe the roles of the three spheres of government.
• Understand the Batho Pele principles.

Topics:
• The Constitution of the Republic of South Africa, 1996
• Chapter 10: Basic values and principles governing public administration
• Cooperative governance and intergovernmental relations
• Spheres of government: national, provincial, local
• Batho Pele principles: putting people first
• Legislative frameworks: PFMA, MFMA, PSA

Day 4: Public Policy Formulation and Implementation

Objectives:
• Outline the public policy cycle.
• Analyse factors influencing policy formulation.
• Describe challenges in policy implementation.
• Evaluate policy outcomes using case studies.

Topics:
• The public policy cycle: agenda-setting, formulation, adoption, implementation, evaluation
• Actors in policy making: executive, legislature, interest groups
• Policy instruments and tools
• Implementation challenges: capacity, resources, political will
• Case studies: South African policy examples
• Monitoring and evaluation frameworks

Day 5: Strategic Planning and Management in the Public Sector

Objectives:
• Explain the importance of strategic planning in government.
• Develop a basic strategic plan using SWOT analysis.
• Link strategic plans to budgets and performance.
• Understand performance management in the public sector.

Topics:
• Strategic planning process: vision, mission, goals
• Environmental scanning: PESTLE, SWOT analysis
• Strategic alignment with national development plans
• Medium-Term Strategic Framework (MTSF)
• Performance management and the Government-Wide Monitoring and Evaluation System
• Balanced scorecard in public sector

Day 6: Public Financial Management

Objectives:
• Describe the principles of public financial management.
• Explain the budget cycle in South Africa.
• Apply the PFMA and MFMA requirements.
• Discuss accountability and oversight in public finance.

Topics:
• Public financial management principles: transparency, accountability, value for money
• The budget cycle: planning, execution, reporting, audit
• Public Finance Management Act (PFMA) and Municipal Finance Management Act (MFMA)
• Revenue management and procurement
• Supply chain management in government
• Role of Auditor-General and parliamentary oversight

Day 7: Human Resource Management in the Public Sector

Objectives:
• Explain the legislative framework for HR in the public sector.
• Describe recruitment, selection, and performance management.
• Discuss labour relations and dispute resolution.
• Understand ethics and code of conduct for public servants.

Topics:
• Public Service Act and Public Service Regulations
• Recruitment and selection processes
• Performance management and development system (PMDS)
• Employee wellness and diversity management
• Labour relations: collective bargaining, strikes, dispute resolution
• Ethics, integrity, and the code of conduct

Day 8: Leadership and Change Management in Government

Objectives:
• Differentiate between leadership and management.
• Apply leadership theories to public sector challenges.
• Explain change management models.
• Analyse barriers to change in government organisations.

Topics:
• Leadership theories: transformational, transactional, servant leadership
• Leadership vs management in the public sector
• Change management models: Kotter, Lewin
• Managing resistance to change
• Building a culture of innovation and learning
• Case studies: public sector reform in South Africa

Day 9: Service Delivery and Customer Care

Objectives:
• Explain the Batho Pele principles in service delivery.
• Identify challenges in public service delivery.
• Describe mechanisms for citizen participation.
• Evaluate service delivery improvement programmes.

Topics:
• Batho Pele principles in practice
• Service delivery models and standards
• Citizen engagement: Ward committees, IDP forums, petitions
• Challenges: corruption, inefficiency, infrastructure deficits
• Service delivery improvement plans (SDIPs)
• Case studies: successful service delivery initiatives

Day 10: Ethics and Accountability in Public Administration

Objectives:
• Define ethics and accountability in the public sector.
• Identify common ethical dilemmas.
• Explain the role of Chapter 9 institutions.
• Discuss measures to combat corruption.

Topics:
• Ethical frameworks: deontology, utilitarianism, virtue ethics
• Common ethical issues: conflicts of interest, nepotism, misuse of resources
• Chapter 9 institutions: Public Protector, Auditor-General, HRC
• Anti-corruption strategies: legislative, institutional, societal
• Whistleblowing protection
• Code of conduct enforcement

Day 11: Intergovernmental Relations and Cooperative Governance

Objectives:
• Explain the framework for intergovernmental relations.
• Describe mechanisms for coordination among spheres.
• Analyse challenges in cooperative governance.
• Discuss the role of the Department of Cooperative Governance.

Topics:
• Constitutional provisions for intergovernmental relations
• Intergovernmental forums: MINMECs, technical committees
• Fiscal relations: equitable share, conditional grants
• Challenges: duplication, conflict, capacity disparities
• Role of DCOG and provincial departments
• Case studies: intergovernmental disputes and resolutions

Day 12: Monitoring, Evaluation, and Reporting

Objectives:
• Define monitoring and evaluation in the public sector.
• Develop basic M&E indicators.
• Explain reporting requirements and frameworks.
• Use evaluation findings to improve programmes.

Topics:
• M&E concepts: inputs, outputs, outcomes, impact
• Developing performance indicators and targets
• Data collection methods and tools
• Reporting frameworks: annual reports, quarterly reports
• Programme evaluations: formative, summative, impact
• Using M&E for learning and accountability

Day 13: Integration and Application of Public Management Principles

Objectives:
• Integrate knowledge from all modules.
• Apply principles to a comprehensive case study.
• Develop a plan to address a public management challenge.
• Reflect on personal learning and professional development.

Topics:
• Recap of key themes: governance, policy, finance, HR, ethics
• Comprehensive case study analysis (e.g., service delivery crisis)
• Group work: developing a strategic intervention
• Presentation and peer feedback
• Personal action plan for applying learning
• Course evaluation and certification

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
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On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 493 sessions across 26 venues
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Fri 07 Aug 2026 Tue 25 Aug 2026 Mauritius Winter 2026 $6,572 Register
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Tue 15 Sep 2026 Thu 01 Oct 2026 Your Premises Spring 2026 $3,056 Register
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Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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