Accounts Receivable and Credit Policies Management Training

Learning Outcomes

• Apply established principles to develop and implement comprehensive credit policies and procedures.
• Analyze customer financial data to assess creditworthiness and set appropriate credit limits.
• Evaluate the effectiveness of current accounts receivable processes and identify areas for improvement.
• Design and implement strategies to reduce days sales outstanding (DSO) and improve cash flow.
• Demonstrate effective communication and negotiation techniques for managing overdue accounts and resolving disputes.
• Implement robust internal controls to mitigate credit risk and ensure compliance with legal and regulatory requirements.

Target Audience

This course is designed for credit managers, accounts receivable professionals, financial controllers, and business owners who are responsible for managing credit and collections processes.

Prerequisites

A basic understanding of accounting principles and financial statements is required.

Course Outline

Practicals

Overview

The practicals provide hands-on experience in applying credit policies, assessing creditworthiness, processing invoices, managing collections, and using accounting software. Learners will work on realistic scenarios to reinforce theoretical knowledge and develop practical skills essential for accounts receivable management.

Practical Activities

• Practical 1: Credit Policy Development and Risk Assessment — Learners will work in groups to develop a sample credit policy and use financial data to assess the creditworthiness of hypothetical customers. (5h)
• Practical 2: Invoicing and Billing Simulation — Using accounting software (e.g., Sage or QuickBooks), learners will create invoices, process payments, and reconcile accounts receivable ledgers. (5h)
• Practical 3: Collections Role-Play and Strategy — Learners will participate in role-play scenarios simulating collection calls and negotiations, then develop a collections strategy for a case study. (5h)
• Practical 4: Performance Reporting and Improvement Plan — Using a set of data, learners will calculate KPIs, create dashboards, and propose an improvement plan to reduce DSO and bad debt. (5h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.