Pharmacy Stock Monitoring and Dispatching Training

Learning Outcomes

• Monitor pharmacy stock levels using manual and electronic systems to maintain optimal inventory.
• Handle pharmaceutical stock according to standard operating procedures and safety guidelines.
• Dispatch stock accurately, ensuring correct product, quantity, and documentation.
• Apply stock control principles to minimize waste, expiry, and theft.
• Demonstrate knowledge of relevant legislation, including the Medicines and Related Substances Act.
• Implement stock rotation and storage requirements for different categories of pharmaceuticals.

Target Audience

This course is intended for pharmacy assistants, stock clerks, and dispensary support staff working in retail, hospital, or institutional pharmacies who are responsible for stock monitoring, handling, and dispatching.

Prerequisites

None — open enrollment. However, learners must be employed or have access to a pharmacy environment for practical application.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply stock monitoring and dispatching skills in a simulated pharmacy environment. Learners will practice stock counts, use inventory software, process prescriptions, and handle dispatching tasks under supervision.

Practical Activities

• Stock Count and Reconciliation — Learners perform a physical stock count in a mock pharmacy, compare with system records, and reconcile discrepancies. (3h)
• Expiry Date Management and Stock Rotation — Learners sort stock by expiry date, rotate shelves, and update records to ensure oldest stock is dispensed first. (3h)
• Prescription Dispensing and Dispatching — Learners process sample prescriptions: check legality, select correct medicine, label, package, and hand out to simulated patient. (3h)
• Returns and Recall Handling — Learners handle simulated returns (expired/damaged) and a product recall, following SOPs for quarantine, documentation, and disposal. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.