Gaming Floor Supervision Certificate Training

Learning Outcomes

• Apply gaming floor procedures and policies to ensure compliance with relevant legislation and organisational standards.
• Monitor and evaluate gaming floor activities to maintain operational efficiency and customer satisfaction.
• Demonstrate effective communication and conflict resolution skills when dealing with customers and staff.
• Implement security and responsible gambling measures to promote a safe gaming environment.
• Analyze gaming floor performance data to identify areas for improvement and report findings to management.
• Supervise team members to ensure adherence to service standards and operational procedures.

Target Audience

This course is designed for current or aspiring gaming floor supervisors, shift managers, and team leaders in casinos or gaming establishments seeking formal recognition of their supervisory competence.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions provide hands-on experience in gaming floor supervision, including equipment operation, conflict resolution role-plays, incident reporting, and surveillance monitoring. These exercises reinforce theoretical knowledge and prepare learners for real-world supervisory duties.

Practical Activities

• Gaming Equipment Operation and Troubleshooting — Learners practice opening and closing gaming machines, handling chips, and resolving common technical issues under supervision. (4h)
• Customer Service and Conflict Resolution Role-Plays — Learners engage in simulated patron interactions, including handling disputes, intoxicated guests, and suspected cheating. (4h)
• Surveillance Monitoring and Incident Reporting — Learners monitor live or recorded CCTV feeds, identify suspicious activities, and complete incident reports. (4h)
• Responsible Gambling Intervention and Self-Exclusion Enforcement — Learners practice identifying problem gambling signs and enforcing self-exclusion procedures in a simulated environment. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.