Services Hospitality, Tourism, Travel, Gaming and Leisure

Punto Banco Dealing for Casino Professionals Training

SAQA US 258068 | NQF 4 | Credits 6 | Duration 3 Days
From $967 per delegate

Description

This course equips casino professionals with the specialised skills required to deal Punto Banco according to industry standards. Learners will master game procedures, equipment handling, and player interaction to ensure fair and efficient gameplay. The course emphasises regulatory compliance and customer service excellence within a casino environment.

Learning Outcomes

  • Demonstrate the correct dealing procedures for Punto Banco, including card handling, shoe management, and payout calculations.
  • Apply house rules and gaming regulations consistently to ensure fair play and regulatory compliance.
  • Manage table equipment and maintain game security to prevent errors or disputes.
  • Communicate effectively with players and supervisors to enhance the gaming experience.
  • Resolve common Punto Banco disputes and irregularities using standard protocols.
  • Evaluate game flow and adjust dealing pace to optimise player engagement and table turnover.

Target Audience

This course is designed for current or aspiring casino table game dealers who wish to specialise in Punto Banco. It is also suitable for casino supervisors seeking to standardise dealing procedures.

Prerequisites

None — open enrollment. However, prior experience in casino table games is advantageous.

Course Outline

Day 1: Introduction to Punto Banco and Table Setup

Objectives:
• Understand the rules and flow of Punto Banco. • Identify table layout, equipment, and chip denominations. • Demonstrate correct table setup and chip management. • Explain the role of the dealer and game etiquette.

Topics:
• Overview of Punto Banco rules and terminology. • Table layout, shoe, and discard rack. • Chip denominations and colour codes. • Player positions and betting areas. • Dealer responsibilities and professional conduct. • Basic dealing procedures: shuffle, cut, and dealing sequence. • Common errors and how to avoid them.

Day 2: Dealing Procedures and Game Management

Objectives:
• Execute the full dealing cycle accurately. • Manage bets, payouts, and commission correctly. • Handle player interactions and dispute resolution. • Maintain game pace and security awareness.

Topics:
• Step-by-step dealing sequence: dealing cards, announcing totals. • Drawing rules for Player and Banker hands. • Calculating and paying winning bets (including commission). • Handling tie bets and insurance. • Managing the shoe: shuffling, cutting, and dealing. • Player interaction: answering questions, handling complaints. • Security protocols: watching for irregularities.

Day 3: Advanced Skills, Speed, and Professionalism

Objectives:
• Increase dealing speed while maintaining accuracy. • Perform advanced chip handling and payout calculations. • Demonstrate professional demeanour and customer service. • Apply knowledge in simulated casino environment.

Topics:
• Speed dealing techniques: efficient hand movements. • Advanced chip handling: colouring up, exchanging chips. • Handling large bets and multiple payouts. • Dealing with difficult players and conflict resolution. • Casino policies and responsible gambling. • Final assessment: dealing a full game under observation.

Practicals

12 hours of practicals To be conducted online or on-campus or in-house
Overview

Practical sessions are essential for developing the manual dexterity, speed, and accuracy required for professional Punto Banco dealing. Learners will practice dealing sequences, chip handling, and payout calculations under simulated casino conditions.

Practical Activities
  • Table Setup and Chip Management — Learners set up the table, arrange chips, and practice basic chip handling including cuts, stacks, and colour changes. (3h)
  • Dealing Sequence and Card Handling — Learners practice the full dealing sequence including shuffling, cutting, dealing cards, and announcing totals. (4h)
  • Payouts and Commission Calculations — Learners calculate and pay out winning bets, including commission on Banker bets, and handle tie bets. (3h)
  • Simulated Game Play and Speed Drills — Learners deal a full simulated game under time pressure, handling player interactions and maintaining game pace. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Wed 09 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $967 Register
Tue 29 Sep 2026 Thu 01 Oct 2026 Virtual Spring 2026 $967 Register
Mon 19 Oct 2026 Wed 21 Oct 2026 Virtual Spring 2026 $967 Register
Wed 09 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $967 Register
Tue 12 Jan 2027 Thu 14 Jan 2027 Virtual Summer 2026 $967 Register
Mon 15 Feb 2027 Wed 17 Feb 2027 Virtual Summer 2026 $967 Register
Wed 03 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $967 Register
Tue 09 Mar 2027 Thu 11 Mar 2027 Virtual Autumn 2027 $967 Register
Mon 15 Mar 2027 Wed 17 Mar 2027 Virtual Autumn 2027 $967 Register
Wed 09 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $967 Register
Tue 29 Jun 2027 Thu 01 Jul 2027 Virtual Winter 2027 $967 Register
Mon 19 Jul 2027 Wed 21 Jul 2027 Virtual Winter 2027 $967 Register
Wed 08 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $967 Register
Tue 28 Sep 2027 Thu 30 Sep 2027 Virtual Spring 2027 $967 Register
Mon 18 Oct 2027 Wed 20 Oct 2027 Virtual Spring 2027 $967 Register
Wed 08 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $967 Register
Tue 28 Dec 2027 Thu 30 Dec 2027 Virtual Summer 2027 $967 Register
Mon 17 Jan 2028 Wed 19 Jan 2028 Virtual Summer 2027 $967 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 492 sessions across 26 venues
Start End Venue Season Price Action
Mon 10 Aug 2026 Wed 12 Aug 2026 Durban, South Africa Winter 2026 $2,230 Register
Mon 10 Aug 2026 Wed 12 Aug 2026 Dubai, UAE Winter 2026 $4,552 Register
Tue 11 Aug 2026 Thu 13 Aug 2026 Pretoria, South Africa Winter 2026 $1,447 Register
Tue 11 Aug 2026 Thu 13 Aug 2026 Mauritius Winter 2026 $3,148 Register
Wed 12 Aug 2026 Fri 14 Aug 2026 Abu Dhabi, UAE Winter 2026 $4,552 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Wed 16 Sep 2026 Your Premises Spring 2026 $1,258 Register
Wed 07 Oct 2026 Fri 09 Oct 2026 Your Premises Spring 2026 $1,258 Register
Tue 27 Oct 2026 Thu 29 Oct 2026 Your Premises Spring 2026 $1,258 Register
Mon 14 Dec 2026 Wed 16 Dec 2026 Your Premises Summer 2026 $1,258 Register
Wed 20 Jan 2027 Fri 22 Jan 2027 Your Premises Summer 2026 $1,258 Register
Tue 23 Feb 2027 Thu 25 Feb 2027 Your Premises Summer 2026 $1,258 Register
Mon 08 Mar 2027 Wed 10 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Wed 17 Mar 2027 Fri 19 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Tue 23 Mar 2027 Thu 25 Mar 2027 Your Premises Autumn 2027 $1,258 Register
Mon 14 Jun 2027 Wed 16 Jun 2027 Your Premises Winter 2027 $1,258 Register
Wed 07 Jul 2027 Fri 09 Jul 2027 Your Premises Winter 2027 $1,258 Register
Tue 27 Jul 2027 Thu 29 Jul 2027 Your Premises Winter 2027 $1,258 Register
Mon 13 Sep 2027 Wed 15 Sep 2027 Your Premises Spring 2027 $1,258 Register
Wed 06 Oct 2027 Fri 08 Oct 2027 Your Premises Spring 2027 $1,258 Register
Tue 26 Oct 2027 Thu 28 Oct 2027 Your Premises Spring 2027 $1,258 Register
Mon 13 Dec 2027 Wed 15 Dec 2027 Your Premises Summer 2027 $1,258 Register
Wed 05 Jan 2028 Fri 07 Jan 2028 Your Premises Summer 2027 $1,258 Register
Tue 25 Jan 2028 Thu 27 Jan 2028 Your Premises Summer 2027 $1,258 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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