All Training Courses
All Courses
Browse our full catalogue of accredited short courses — delivered online, on-campus at our Pretoria training centre, or in-house at your premises. Use the search and filters below to find the programme that fits your team.
19
Accredited Courses
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4
Categories
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3
Delivery Modes
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"customer service" ×
| Course Title | SAQA US | |
|---|---|---|
| Basic Customer Service Skills Training This course equips participants with foundational customer service skills to handle customer interactions professionally and effectively. Learners will understand the principles o… | 114974 | View & Register |
| Customer Service Level Monitoring for Managers Training This course equips managers with the skills to systematically monitor and evaluate the level of service delivered to a range of customers. Participants will learn to implement eff… | 242829 | View & Register |
| Customer Service for Public Sector Objectives Training This course equips public sector employees with the skills to deliver exceptional customer service aligned with government objectives. Participants learn to apply service principl… | 242901 | View & Register |
| Customer Service Role Model Culture Setting Training This course equips participants with the skills and mindset to act as a role model in cultivating a customer service culture within their organisation. Participants learn to demon… | 243118 | View & Register |
| Public Sector Customer Service Email Fax Mail Correspondence Training This course equips public sector employees with the skills to deliver professional customer service through email, fax, and mail correspondence. It focuses on effective communicat… | 113954 | View & Register |
| Customer Service Awareness Skills For Business Professionals Training This course equips business professionals with essential customer service awareness skills to deliver exceptional service in any industry. Participants will learn to understand cu… | 110200 | View & Register |
| IT Support Customer Service According To Service Level Agreements Training This course equips IT support professionals with the skills to deliver customer service that aligns with Service Level Agreements (SLAs). Learners will understand how to interpret… | 114052 | View & Register |
| Customer Service Excellence And Relationship Management Skills Training This course equips participants with the skills to deliver exceptional customer service and build lasting relationships. It focuses on understanding customer needs, managing expec… | 115831 | View & Register |
| Customer Service in Cleaning Services Training This course equips cleaning services personnel with the skills to deliver exceptional customer service, enhancing client satisfaction and retention. Participants learn to communic… | 243195 | View & Register |
| Customer Service Skills For Vehicle And Equipment Hire Training This course equips learners with the essential customer service skills required in the vehicle and equipment hire industry. It focuses on understanding customer needs, handling in… | 115880 | View & Register |
| Resolving Plant And Equipment Customer Service Problems Training This course equips learners with the skills to effectively resolve customer service problems related to plant and equipment. Participants will learn to identify, analyse, and addr… | 115871 | View & Register |
| Customer Care Skills for Service Excellence Training This course equips learners with the essential skills to provide exceptional customer care, fostering loyalty and service excellence. Participants will learn to handle customer ne… | 246740 | View & Register |
| Customer Service Handling Complaints And Requests Training This course equips participants with the skills to effectively handle customer complaints and requests in a professional and empathetic manner. Learners will develop the ability t… | 117725 | View & Register |
| Customer Service Impact On Business Success Training This course equips participants with the knowledge and skills to understand and demonstrate the critical impact of customer service on overall business success. Learners will expl… | 110082 | View & Register |
| Customer Service Problem Resolution Skills Training This course equips participants with the skills to effectively resolve customer service problems in a professional environment. It covers techniques for identifying problems, anal… | 252262 | View & Register |
| Impact of Customer Service on Business Success Training This course equips learners with the knowledge and skills to understand the critical role of customer service in driving business success. Participants will explore how effective … | 252244 | View & Register |
| Supply Chain Visibility Service for Customers Training This course equips learners with the skills to deliver an effective supply chain visibility service to customers, enabling them to track and trace orders, manage exceptions, and c… | 255795 | View & Register |
| Customer Service in Wholesale and Retail Training This course equips learners with the skills to understand and apply the principles of customer service in wholesale and retail environments. It focuses on identifying customer nee… | 259938 | View & Register |
| Sales and Support Services for Customer Success Training This course equips participants with the skills to conduct professional sales and support services that drive customer success. Learners will master techniques for identifying cus… | 259886 | View & Register |