Professional Leadership and Practice Quality Management Training

Objectives:
• Define professional leadership and quality management concepts.
• Understand the relationship between leadership and quality in professional practice.
• Identify key quality management principles and frameworks.
• Recognise the role of a professional leader in fostering a quality culture.

Topics:
• Introduction to professional leadership: definitions and characteristics.
• Overview of quality management: history, principles, and importance.
• The link between leadership and quality: creating a quality culture.
• Key quality management frameworks: ISO 9001, TQM, and others.
• Roles and responsibilities of a professional leader in quality.
• Ethical considerations in leadership and quality management.

Objectives:
• Explain the components of a quality management system (QMS).
• Understand the requirements of ISO 9001:2015.
• Apply quality management principles to professional practice.
• Develop a process approach to quality management.

Topics:
• Structure and documentation of a QMS.
• ISO 9001:2015 requirements: context, leadership, planning, support, operation, performance evaluation, improvement.
• Process approach: identifying processes, inputs, outputs, and interactions.
• Quality policy and objectives: setting and communicating.
• Risk-based thinking in quality management.
• Practical exercise: mapping a simple process.

Objectives:
• Identify leadership styles that promote quality.
• Develop communication and motivational skills for quality teams.
• Use coaching and mentoring to enhance team performance.
• Apply change management principles to quality initiatives.

Topics:
• Leadership styles: transformational, transactional, servant, and situational.
• Effective communication: active listening, feedback, and conflict resolution.
• Motivating teams for quality: recognition and reward systems.
• Coaching and mentoring for continuous improvement.
• Change management models: Kotter's 8-step, ADKAR.
• Overcoming resistance to quality changes.

Objectives:
• Apply basic quality tools to analyse and improve processes.
• Use root cause analysis to identify problems.
• Implement PDCA cycles for continuous improvement.
• Understand statistical process control (SPC) fundamentals.

Topics:
• Seven basic quality tools: flowcharts, check sheets, histograms, Pareto charts, cause-and-effect diagrams, scatter diagrams, control charts.
• Root cause analysis: 5 Whys, fishbone diagram.
• PDCA (Plan-Do-Check-Act) cycle: steps and application.
• Introduction to statistical process control: variation and capability.
• Benchmarking and best practices.
• Practical exercise: using a quality tool on a case study.

Objectives:
• Develop key performance indicators (KPIs) for quality.
• Conduct internal audits to assess QMS effectiveness.
• Use audit findings to drive improvement.
• Understand the audit process and reporting.

Topics:
• Performance measurement: KPIs, balanced scorecard, dashboards.
• Internal auditing: purpose, types, and principles.
• Audit planning: scope, criteria, and checklists.
• Conducting audits: opening meeting, evidence gathering, and closing meeting.
• Audit reporting: nonconformities, observations, and corrective actions.
• Follow-up and closure of audits.
• Practical exercise: simulated audit.

Objectives:
• Align quality goals with organisational strategy.
• Develop a quality improvement plan.
• Lead cross-functional teams in quality projects.
• Evaluate the impact of leadership on quality outcomes.

Topics:
• Strategic planning: vision, mission, and quality objectives.
• Quality function deployment (QFD) for customer focus.
• Leading cross-functional teams: collaboration and conflict management.
• Project management for quality initiatives: scope, timeline, resources.
• Cost of quality: prevention, appraisal, failure costs.
• Case study: developing a quality improvement plan.

Objectives:
• Synthesise learning into a comprehensive quality leadership approach.
• Create a personal action plan for implementing quality management.
• Evaluate the role of leadership in sustaining quality.
• Present and receive feedback on action plans.

Topics:
• Review of key concepts: leadership, QMS, tools, auditing, strategy.
• Sustaining quality: continuous improvement culture.
• Personal action plan: goals, resources, timeline, measures.
• Peer feedback and refinement of action plans.
• Course evaluation and certification preparation.
• Group discussion: challenges and solutions in professional practice.