Information Systems Management for Motor Retail Training

Learning Outcomes

• Apply information management principles to collect, store, and retrieve data relevant to motor retail operations.
• Analyze information system requirements for a motor retail business to identify gaps and opportunities.
• Evaluate the effectiveness of existing information systems in supporting business processes and decision-making.
• Demonstrate the ability to use information systems to generate reports and support customer relationship management.
• Implement basic data security and integrity measures to protect sensitive business and customer information.
• Design simple information system workflows that align with motor retail operational needs.

Target Audience

This course is designed for motor retail managers, sales and service advisors, dealership administrators, and other personnel responsible for handling information and using information systems in a motor retail setting.

Prerequisites

None — open enrollment. However, basic computer literacy and familiarity with motor retail operations are advantageous.

Course Outline

Practicals

Overview

Practical sessions provide hands-on experience with database querying, process mapping, system analysis, and risk assessment tools. Learners apply concepts to real-world motor retail scenarios, reinforcing theoretical knowledge through supervised exercises.

Practical Activities

• Database Querying Exercise — Learners use SQL to query a sample dealership database, retrieving customer, vehicle, and sales data. (4h)
• Process Mapping Workshop — In groups, learners map a motor retail process (e.g., vehicle sales or service intake) using flowcharts and identify IS integration points. (4h)
• Systems Analysis Simulation — Learners conduct a simulated requirements gathering session for a new service scheduling system, producing use cases and a data flow diagram. (5h)
• Risk Assessment Exercise — Using a case study of a dealership, learners identify information security risks, assess their impact, and propose controls. (4h)
• Capstone Project: IS Management Plan — Learners develop and present an IS management plan for a motor retail business, covering strategy, implementation, and evaluation. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.