Performance Management System Review for Motor Retail Training

Learning Outcomes

• Analyse the current performance management system in a motor retail business to identify strengths and weaknesses.
• Evaluate the alignment of performance management practices with organisational strategy and legislative requirements.
• Design revised performance management processes that address identified gaps and enhance employee engagement.
• Implement a revised performance management system, including communication and training plans for stakeholders.
• Monitor and review the revised system to ensure continuous improvement and sustained effectiveness.
• Demonstrate compliance with relevant labour legislation and industry best practices in performance management.

Target Audience

This course is designed for HR practitioners, line managers, and business owners in the motor retail sector who are responsible for designing, implementing, or improving performance management systems.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply performance management concepts to realistic motor retail scenarios. Through role-plays, case studies, and system audits, learners develop hands-on skills in setting objectives, conducting reviews, and addressing performance issues.

Practical Activities

• Practical 1: Setting Performance Objectives — Learners work in groups to draft SMART performance objectives for a sales consultant, a service technician, and an administrative clerk in a motor retail setting. (4h)
• Practical 2: Conducting a Performance Review Meeting — Role-play a formal performance review meeting using a provided case study. Learners take turns as manager and employee, practicing feedback delivery and handling reactions. (6h)
• Practical 3: Developing a Performance Improvement Plan — Given a scenario of an underperforming parts clerk, learners develop a PIP with specific actions, timelines, and support measures. (4h)
• Practical 4: Conducting a PMS Audit — Learners audit a sample PMS from a motor retail dealership, identifying strengths, weaknesses, and compliance gaps using a provided checklist. (6h)
• Practical 5: Implementing a PMS Improvement Plan — Based on the audit, learners create a change management plan to implement recommended improvements, including stakeholder communication and training. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.