Retail Motor Business Integration and Optimisation Training

Learning Outcomes

• Analyse the interrelationships between business units in a retail motor environment to identify integration opportunities.
• Evaluate current operational processes and recommend optimisation strategies for improved efficiency.
• Design a coordinated workflow that aligns sales, service, parts, and administrative departments.
• Implement performance monitoring systems to track unit-level and cross-unit metrics.
• Demonstrate effective communication and conflict resolution techniques to foster inter-departmental collaboration.
• Apply continuous improvement methodologies to sustain integration and optimisation gains.

Target Audience

Designed for managers, team leaders, and supervisors in the retail motor industry who are responsible for overseeing multiple business units or coordinating cross-functional processes.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions allow learners to apply integration and optimisation concepts in simulated dealership environments. Learners will use dealer management software, analyse real-world data, and develop process improvement plans, bridging theory with hands-on practice.

Practical Activities

• Process Mapping and Workflow Analysis — Learners map a typical dealership process (e.g., customer service visit) using flowcharts, identify bottlenecks, and propose integrated improvements. (5h)
• Data Analysis and KPI Dashboard Creation — Using sample dealer management system data, learners extract key metrics, build a dashboard in Excel or a BI tool, and interpret results for decision-making. (6h)
• Integrated Financial Performance Review — Learners work with integrated financial statements (P&L, balance sheet) from a mock dealership, perform variance analysis, and identify cost optimisation opportunities. (5h)
• Customer Journey Mapping and Service Improvement — Learners map a customer journey from enquiry to service follow-up, identify pain points, and design an integrated service improvement strategy. (5h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.