Public Sector Knowledge Management Systems Training

Learning Outcomes

• Analyze the principles and frameworks of knowledge management systems within the public sector context.
• Design a knowledge management system that aligns with organizational strategy and regulatory requirements.
• Implement processes for capturing, storing, and disseminating explicit and tacit knowledge.
• Evaluate the effectiveness of a knowledge management system using appropriate metrics and feedback mechanisms.
• Demonstrate the ability to promote a knowledge-sharing culture and address barriers to knowledge flow.
• Apply relevant legislation, policies, and ethical guidelines governing information management in the public sector.

Target Audience

Public sector managers, knowledge officers, and senior administrators responsible for information and knowledge management within government departments, municipalities, or public entities.

Prerequisites

None — open enrollment. However, participants should have basic computer literacy and familiarity with public sector operations.

Course Outline

Practicals

Overview

Practicals provide hands-on experience with knowledge management tools and techniques, enabling learners to apply theoretical concepts to real-world public sector scenarios. These sessions reinforce learning through simulated exercises and collaborative activities.

Practical Activities

• Practical 1: Knowledge Capture Techniques — Learners conduct mock after-action reviews and interviews to capture tacit knowledge from role-played scenarios. (4h)
• Practical 2: Using Collaboration Platforms — Learners set up and participate in a community of practice using a collaboration tool (e.g., MS Teams or SharePoint). (5h)
• Practical 3: Document Management System (DMS) Exercise — Learners upload, categorise, and retrieve documents in a simulated DMS, applying metadata and security settings. (4h)
• Practical 4: KM Metrics and Dashboard Creation — Learners design a KM dashboard using spreadsheet or BI tools, populating it with sample data and KPIs. (4h)
• Practical 5: KM Implementation Plan Simulation — Teams develop and present a KM implementation plan for a fictional government department, addressing integration and change management. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.