Public Value Delivery in Government Training

Objectives:
• Define public value and its significance in government.
• Understand the SAQA context and unit standard requirements.
• Identify key stakeholders in public service delivery.
• Differentiate between public, private, and non-profit value creation.

Topics:
• What is public value? (Mark Moore’s framework)
• The role of government in creating public value
• Overview of South African public sector landscape
• SAQA unit standard 242904: outcomes and assessment criteria
• Stakeholder analysis: citizens, politicians, civil servants
• Comparing value creation across sectors

Objectives:
• Understand strategic planning processes in government.
• Link strategic plans to public value outcomes.
• Identify tools for aligning resources with value creation.
• Analyse case studies of strategic public value delivery.

Topics:
• Strategic planning frameworks (e.g., Balanced Scorecard, Logic Model)
• From vision to implementation: cascading goals
• Resource allocation and prioritisation
• Case study: South African municipal IDP process
• Risk management in public sector strategy

Objectives:
• Define performance indicators for public value.
• Understand the Government-wide Monitoring and Evaluation (GWM&E) system.
• Develop SMART performance measures.
• Use data to drive improvement in service delivery.

Topics:
• Key performance indicators (KPIs) for public value
• GWM&E framework in South Africa
• Outcome-based performance management
• Data collection methods and tools
• Reporting and accountability mechanisms

Objectives:
• Understand public sector budgeting processes.
• Link budget allocation to value creation.
• Apply principles of value for money.
• Ensure financial accountability and transparency.

Topics:
• Public sector budgeting: MTEF, programme budgeting
• Cost-benefit analysis for public projects
• Value for money: economy, efficiency, effectiveness
• Financial controls and audit in government
• Case study: budget reform in South Africa

Objectives:
• Identify key stakeholders and their interests.
• Develop engagement strategies for inclusive decision-making.
• Communicate public value effectively.
• Manage expectations and feedback loops.

Topics:
• Stakeholder mapping and analysis
• Participatory governance mechanisms (e.g., izimbizo, ward committees)
• Communication strategies for public value
• Handling complaints and feedback
• Building trust through transparency

Objectives:
• Understand ethical frameworks for public servants.
• Apply codes of conduct to real situations.
• Identify and manage conflicts of interest.
• Promote a culture of integrity.

Topics:
• Ethical theories: deontology, utilitarianism, virtue ethics
• South African Public Service Code of Conduct
• Conflict of interest: identification and management
• Whistleblowing and protection
• Case studies on ethical dilemmas

Objectives:
• Explore different service delivery models (direct, outsourced, partnerships).
• Understand innovation in public services.
• Apply design thinking to improve services.
• Evaluate the impact of technology on service delivery.

Topics:
• Direct vs. outsourced service delivery
• Public-private partnerships (PPPs)
• Innovation labs and co-creation
• Design thinking for citizen-centred services
• E-government and digital transformation

Objectives:
• Understand the policy implementation cycle.
• Apply project and programme management principles.
• Monitor and evaluate programme outcomes.
• Adapt implementation based on feedback.

Topics:
• Policy implementation challenges
• Programme management frameworks (e.g., PRINCE2, PMBOK)
• Logical framework approach
• Monitoring and evaluation plans
• Adaptive management and course correction

Objectives:
• Understand HR practices that support public value.
• Apply performance management systems.
• Foster a culture of accountability and service.
• Address skills development and capacity building.

Topics:
• Recruitment and selection for public service
• Performance appraisal and development
• Employee engagement and motivation
• Training and skills development (SETA frameworks)
• Labour relations in the public sector

Objectives:
• Understand key legislation governing public service.
• Apply principles of administrative justice.
• Ensure compliance with PFMA and other regulations.
• Navigate the role of oversight bodies.

Topics:
• Constitution of South Africa: Bill of Rights and public administration
• Public Finance Management Act (PFMA)
• Promotion of Administrative Justice Act (PAJA)
• Public Service Act and regulations
• Role of the Public Protector, Auditor-General, and Parliament

Objectives:
• Understand the principles of citizen-centric design.
• Map citizen journeys and identify pain points.
• Apply service standards and charters.
• Use feedback to improve services.

Topics:
• Batho Pele principles and service delivery improvement
• Citizen journey mapping
• Service standards and charters
• Co-design with citizens
• Case studies: successful citizen-centric initiatives

Objectives:
• Understand change management theories.
• Lead transformation towards public value.
• Manage resistance and build buy-in.
• Sustain change through organisational culture.

Topics:
• Change management models (Kotter, ADKAR)
• Leading public sector transformation
• Communication and stakeholder engagement in change
• Building a culture of continuous improvement
• Case studies: public sector reform

Objectives:
• Synthesise all course modules into a coherent framework.
• Develop an action plan for applying learning.
• Prepare for summative assessment.
• Reflect on personal and organisational growth.

Topics:
• Integration of public value concepts
• Action planning template and peer review
• Summative assessment preparation
• Course evaluation and feedback
• Certification and next steps