Ward Committee Development Project Service Delivery Support Training

Learning Outcomes

• Apply principles of project management to support development project service delivery in a Ward Committee context.
• Analyze community needs and stakeholder expectations to inform project planning and implementation.
• Evaluate the effectiveness of service delivery interventions using appropriate monitoring and evaluation tools.
• Demonstrate effective communication and conflict resolution skills when engaging with community stakeholders.
• Implement strategies to facilitate inclusive participation in development projects.
• Design a simple project support plan that aligns with Ward Committee priorities and municipal frameworks.

Target Audience

This course is designed for Ward Committee members, community development workers, and municipal support staff involved in facilitating development projects and service delivery at ward level.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Hands-on practicals enable learners to apply communication, monitoring, and planning skills in simulated and real-world ward committee scenarios. Learners will practice facilitating meetings, conducting community surveys, and drafting service delivery improvement plans.

Practical Activities

• Community Meeting Facilitation Simulation — Learners role-play a ward committee meeting, addressing a service delivery issue with facilitation techniques. (4h)
• Service Delivery Data Collection and Analysis — Learners design a simple survey, collect data from peers, and analyse results to identify service delivery gaps. (4h)
• Ward Project Planning Exercise — In groups, learners develop a project plan for a ward-level service delivery improvement, including budget and timeline. (4h)
• Integrated Service Delivery Support Plan Presentation — Each group presents their ward committee support plan, incorporating M&E and engagement strategies, and receives critique. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.