Name: Improvisation Workplace Communication Training
Price: 33300.0 ZAR
Availability: InStock

Description

This course equips learners with improvisation techniques to enhance communication, collaboration, and adaptability in the workplace. Participants will learn to think on their feet, respond effectively to unexpected situations, and foster a more dynamic and creative team environment.

Learning Outcomes

Apply improvisation principles to enhance verbal and non-verbal communication in workplace interactions.
Analyze workplace scenarios to identify opportunities for using improvisation techniques.
Demonstrate active listening and 'yes, and...' techniques to build on ideas and foster collaboration.
Evaluate the effectiveness of improvisation approaches in achieving communication objectives.
Design improvisation-based strategies to manage unexpected challenges and improve team dynamics.
Implement improvisation techniques to adapt communication styles to diverse audiences and contexts.

Target Audience

This course is ideal for professionals at all levels who wish to improve their spontaneous communication skills, including team leaders, project managers, customer service representatives, and anyone seeking to boost their interpersonal effectiveness.

Prerequisites

None — open enrollment. No prior experience with improvisation is required.

Course Outline

Day 1: Foundations of Improvisation

Objectives:
• Understand the core principles of improvisation.
• Recognise the importance of spontaneity and adaptability.
• Identify personal communication habits and barriers.
• Explore the 'Yes, And...' mindset.

Topics:
• Introduction to improvisation theory
• Key principles: acceptance, building, spontaneity
• Communication styles and barriers
• 'Yes, And...' technique
• Warm-up exercises for group trust

Day 2: Active Listening and Observation

Objectives:
• Develop active listening skills.
• Enhance observation of non-verbal cues.
• Practice responding rather than reacting.
• Apply listening in group dynamics.

Topics:
• Levels of listening
• Non-verbal communication
• Paraphrasing and clarifying
• Listening exercises (e.g., mirroring, storytelling)
• Group debrief and reflection

Day 3: Spontaneity and Thinking on Your Feet

Objectives:
• Build confidence in impromptu speaking.
• Overcome fear of the unexpected.
• Use quick-thinking techniques.
• Generate ideas under time pressure.

Topics:
• Impromptu speaking structures
• Techniques for quick idea generation
• Handling unexpected questions
• Spontaneity games (e.g., word association)
• Practice with timed challenges

Day 4: Collaborative Storytelling

Objectives:
• Co-create narratives in teams.
• Use 'Yes, And...' to build on others' ideas.
• Understand narrative arcs.
• Foster inclusive participation.

Topics:
• Elements of a story
• Group story-building exercises
• Incorporating diverse perspectives
• Role-playing scenarios
• Debrief on collaboration

Day 5: Emotional Intelligence and Empathy

Objectives:
• Recognise and manage emotions in communication.
• Practice empathy in conversations.
• Adapt communication to emotional contexts.
• Use improvisation to navigate difficult emotions.

Topics:
• Emotional intelligence framework
• Empathy exercises (e.g., perspective-taking)
• Handling conflict with improvisation
• Role-play emotional scenarios
• Feedback and reflection

Day 6: Adapting to Change and Ambiguity

Objectives:
• Embrace ambiguity in communication.
• Pivot quickly when plans change.
• Maintain composure in uncertainty.
• Apply improvisation to change management.

Topics:
• Coping with ambiguity
• Flexibility exercises (e.g., status shifts)
• Change management principles
• Simulated change scenarios
• Group problem-solving

Day 7: Advanced Improvisation Techniques

Objectives:
• Master advanced improv formats.
• Use status and power dynamics.
• Incorporate physicality and space.
• Lead group improvisation sessions.

Topics:
• Status transactions in communication
• Physical improvisation (movement, gestures)
• Advanced 'Yes, And...' variations
• Leading improv games
• Peer coaching

Day 8: Applying Improv to Workplace Challenges

Objectives:
• Transfer improv skills to real workplace scenarios.
• Handle difficult conversations with improv.
• Improve team meetings and brainstorming.
• Develop action plans for daily use.

Topics:
• Workplace scenario role-plays (e.g., feedback, negotiation)
• Improv for brainstorming and innovation
• Meeting facilitation techniques
• Action planning for application
• Group presentations

Day 9: Integration and Personal Development Plan

Objectives:
• Consolidate learning from the course.
• Create a personal improvement plan.
• Practice sustained improvisation habits.
• Evaluate progress and set goals.

Topics:
• Review of key concepts
• Personal development plan template
• Practice sustained improv scenarios
• Peer feedback and final assessment
• Course wrap-up and celebration

Practicals

28 hours of practicals To be conducted online or on-campus or in-house

Overview

Practical sessions are integral to this course, allowing learners to apply improvisation techniques in simulated and real-world workplace scenarios. Through guided exercises, role-plays, and group activities, learners develop spontaneity, active listening, and collaborative skills in a safe environment.

Practical Activities

Improv Warm-up and Trust Building — Learners participate in trust-building exercises and simple improv games to foster a supportive learning environment. (3h)
Active Listening and Non-Verbal Exercises — Learners engage in mirroring, paraphrasing, and non-verbal communication exercises to sharpen listening and observation skills. (4h)
Impromptu Speaking and Spontaneity Drills — Learners practice impromptu speaking on random topics and participate in timed idea-generation challenges. (5h)
Workplace Scenario Role-Plays — Learners apply improv techniques to realistic workplace situations, such as handling complaints, giving feedback, and leading meetings. (8h)
Sustained Improv Performance and Feedback — Learners participate in extended improv scenarios (e.g., simulated meetings) and receive constructive feedback from peers and facilitators. (8h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works

Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.