Custom Courses › Administration and Secretarial

Business Management Training

SAQA US AATICD-0019 | NQF 5 | Credits 10 | Duration 5 Days
From $913 per delegate

Description

This course equips learners with the foundational principles and practical skills required for effective business management in a dynamic South African context. It covers key management functions, strategic planning, and operational oversight, enabling participants to contribute to organisational success and sustainable growth.

Learning Outcomes

  • Apply core management functions (planning, organising, leading, and controlling) to real-world business scenarios.
  • Analyze the external and internal business environment to identify opportunities and threats.
  • Evaluate different leadership styles and their impact on team performance and morale.
  • Design a basic business plan that includes vision, mission, objectives, and strategies.
  • Implement effective communication and delegation techniques to enhance productivity.
  • Demonstrate the ability to monitor and evaluate business processes to ensure quality and efficiency.

Target Audience

This course is designed for aspiring managers, team leaders, supervisors, and small business owners who seek to enhance their management capabilities and drive business performance.

Prerequisites

None — open enrollment

Course Outline

Day 1: Foundations of Business Management

Objectives:
• Explain the role and functions of management in a business context
• Identify the key components of a business organisation
• Describe the management process and its importance
• Discuss the impact of the business environment on management decisions
• Recognise the principles of ethical and responsible management

Topics:
• Introduction to business management
• The functions of management: planning, organising, leading, controlling
• Types of business organisations (sole trader, partnership, company)
• The business environment: micro, market, and macro
• Stakeholders and their interests
• Management levels and skills
• Ethics and corporate social responsibility
• Introduction to the South African business context

Day 2: Planning and Decision Making

Objectives:
• Develop a strategic plan using SWOT analysis
• Apply the SMART criteria to set effective goals
• Describe the decision-making process and its tools
• Distinguish between strategic, tactical, and operational planning
• Create a basic business plan

Topics:
• The planning process
• Vision, mission, and objectives
• SWOT analysis and environmental scanning
• Goal setting with SMART criteria
• Decision-making models and techniques
• Types of plans: strategic, tactical, operational
• Introduction to project planning
• Business plan components

Day 3: Organising and Leading

Objectives:
• Design an organisational structure that supports business goals
• Explain the principles of delegation and empowerment
• Describe different leadership styles and their applications
• Apply motivation theories to enhance team performance
• Demonstrate effective communication and conflict resolution skills

Topics:
• Organisational structure and design
• Departmentalisation and span of control
• Delegation, authority, and responsibility
• Leadership theories and styles
• Motivation theories (Maslow, Herzberg, etc.)
• Team dynamics and building
• Communication in management
• Conflict resolution and negotiation

Day 4: Controlling and Operations Management

Objectives:
• Implement control processes to monitor organisational performance
• Use key performance indicators (KPIs) and balanced scorecards
• Apply quality management principles (e.g., TQM, Six Sigma)
• Manage operational processes effectively
• Understand the basics of supply chain and inventory management

Topics:
• The control process
• Setting standards and measuring performance
• KPIs and balanced scorecard
• Financial controls and budgeting
• Quality management (TQM, Six Sigma, ISO)
• Operations management: process design and improvement
• Supply chain and logistics
• Inventory management techniques

Day 5: Strategic Integration and Practical Application

Objectives:
• Integrate management functions to solve complex business problems
• Develop a comprehensive business plan
• Apply change management principles
• Evaluate business performance and propose improvements
• Prepare for the practical assessment and real-world application

Topics:
• Strategic management process
• Change management and innovation
• Business plan presentation and evaluation
• Case study analysis: integrating planning, organising, leading, and controlling
• Risk management basics
• Sustainability and business continuity
• Review and consolidation of key concepts
• Preparation for practical assessment

Practicals

14 hours of practicals To be conducted online or on-campus or in-house
Overview

The practicals provide an opportunity for learners to apply management concepts in simulated business scenarios. Through case studies, role-playing, and a mini business simulation, learners will develop decision-making, planning, and leadership skills essential for effective management.

Practical Activities
  • SWOT Analysis and Goal Setting — In groups, learners conduct a SWOT analysis on a given business case and set SMART goals based on the findings. (3h)
  • Organisational Structure Design — Learners design an organisational chart for a given company and justify their choices regarding span of control and departmentalisation. (3h)
  • Leadership and Communication Role-Play — Learners participate in role-plays simulating leadership and conflict resolution scenarios, followed by reflection. (3h)
  • Business Simulation Exercise — In teams, learners run a simulated business for several rounds, making decisions on pricing, production, and marketing, and analysing outcomes. (5h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total — 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 40% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $913 Register
Mon 04 Jan 2027 Fri 08 Jan 2027 Virtual Summer 2026 $913 Register
Mon 01 Feb 2027 Fri 05 Feb 2027 Virtual Summer 2026 $913 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $913 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $913 Register
Mon 21 Jun 2027 Fri 25 Jun 2027 Virtual Winter 2027 $913 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Virtual Winter 2027 $913 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $913 Register
Mon 20 Sep 2027 Fri 24 Sep 2027 Virtual Spring 2027 $913 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Virtual Spring 2027 $913 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $913 Register
Mon 20 Dec 2027 Fri 24 Dec 2027 Virtual Summer 2027 $913 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Virtual Summer 2027 $913 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 380 sessions across 26 venues
Start End Venue Season Price Action
Mon 19 Oct 2026 Fri 23 Oct 2026 Dar es Salaam, Tanzania Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Kinshasa, DRC Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Kigali, Rwanda Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Mbabane, Eswatini Spring 2026 $2,425 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Nairobi, Kenya Spring 2026 $3,343 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,231 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Your Premises Summer 2026 $1,231 Register
Mon 08 Feb 2027 Fri 12 Feb 2027 Your Premises Summer 2026 $1,231 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,231 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,231 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Your Premises Winter 2027 $1,231 Register
Mon 12 Jul 2027 Fri 16 Jul 2027 Your Premises Winter 2027 $1,231 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,231 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Your Premises Spring 2027 $1,231 Register
Mon 11 Oct 2027 Fri 15 Oct 2027 Your Premises Spring 2027 $1,231 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,231 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Your Premises Summer 2027 $1,231 Register
Mon 10 Jan 2028 Fri 14 Jan 2028 Your Premises Summer 2027 $1,231 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 40% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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