Efficient Administration Skills Training

Learning Outcomes

• Apply advanced planning and organising techniques to manage multiple tasks and priorities effectively.
• Demonstrate effective verbal and written communication skills in an administrative context.
• Implement efficient records management systems for both paper and electronic documents.
• Analyze current administrative processes and identify opportunities for improvement.
• Evaluate time management strategies to enhance personal and team productivity.
• Design and implement a filing system that ensures quick retrieval and security of information.

Target Audience

This course is ideal for administrative assistants, office managers, secretaries, and anyone seeking to improve their administrative efficiency and career prospects.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

The practicals are designed to provide hands-on experience in applying administrative skills to realistic scenarios. Learners will engage in activities that simulate office tasks, using tools and techniques taught in the course, to reinforce learning and build confidence.

Practical Activities

• Practical 1: Office Organisation and Filing — Learners will set up an efficient filing system (both physical and electronic) for a given set of documents and practice retrieval and archiving procedures. (4h)
• Practical 2: Meeting and Event Coordination — Learners will plan and coordinate a mock meeting and a small event, including scheduling, sending invitations, preparing agendas, and taking minutes. (4h)
• Practical 3: Communication and Customer Service — Learners will engage in role-play scenarios to practice professional communication, including handling difficult queries and providing excellent customer service. (4h)
• Practical 4: Capstone Project — Learners will work individually or in pairs to plan and execute a complex administrative task from start to finish, integrating all skills learned in the course. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.