Custom Courses Administration and Secretarial

Employee Engagement Strategies Training

SAQA US AATICD-0028 | NQF 5 | Credits 10 | Duration 5 Days
From $1,242 per delegate

Description

This course equips managers and HR professionals with the skills to design and implement effective employee engagement strategies that foster a motivated, committed, and high-performing workforce. Participants will learn to diagnose engagement levels, identify key drivers, and apply evidence-based interventions to improve organisational culture and productivity.

Learning Outcomes

  • Analyse the key factors that influence employee engagement in a South African workplace context.
  • Evaluate current engagement levels using diagnostic tools and employee feedback mechanisms.
  • Design a customised employee engagement strategy aligned with organisational goals and culture.
  • Implement engagement initiatives that address recognition, development, communication, and well-being.
  • Monitor and measure the impact of engagement strategies on retention, productivity, and job satisfaction.

Target Audience

Managers, team leaders, HR practitioners, and anyone responsible for improving employee morale, retention, and performance within their organisation.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Foundations of Employee Engagement

Objectives:
• Define employee engagement and distinguish it from satisfaction and motivation.
• Identify key drivers of engagement in the workplace.
• Explain the business case for engagement (productivity, retention, profitability).
• Recognise the role of leadership in fostering engagement.
• Understand the engagement cycle and its impact on organisational culture.

Topics:
• What is employee engagement?
• Engagement vs satisfaction vs motivation
• Key drivers: autonomy, mastery, purpose
• The business case for engagement
• The role of leadership and management
• Introduction to engagement models (e.g., Gallup Q12, Aon Hewitt)
• Engagement and organisational culture
• Self-assessment: current engagement level

Day 2: Measuring and Analysing Engagement

Objectives:
• Design effective engagement surveys and pulse checks.
• Analyse engagement data to identify trends and gaps.
• Interpret key metrics (e.g., eNPS, turnover rates, absence).
• Use qualitative feedback (focus groups, exit interviews) to enrich data.
• Link engagement data to business outcomes.

Topics:
• Types of engagement measurement tools
• Designing surveys: question types, frequency, anonymity
• Quantitative metrics: eNPS, engagement score, benchmark comparisons
• Qualitative methods: focus groups, interviews, suggestion boxes
• Data analysis: identifying hotspots and coldspots
• Reporting and visualising engagement data
• Linking engagement to performance indicators
• Case study: analysing a sample dataset

Day 3: Engagement Strategies and Interventions

Objectives:
• Develop tailored engagement strategies for diverse teams.
• Implement recognition and reward programmes effectively.
• Foster internal communication and transparency.
• Create opportunities for growth and development.
• Design initiatives that promote well-being and work-life balance.

Topics:
• Strategic alignment: linking engagement to business goals
• Recognition and reward: non-monetary vs monetary
• Internal communication: town halls, newsletters, intranet
• Career development: training, mentorship, career paths
• Well-being programmes: EAP, flexible work, wellness initiatives
• Inclusion and diversity as engagement drivers
• Change management and engagement during transitions
• Case studies of successful interventions

Day 4: Implementing and Sustaining Engagement

Objectives:
• Plan a phased implementation of engagement initiatives.
• Build manager capability to drive engagement daily.
• Create accountability structures and ownership.
• Monitor progress and adjust strategies based on feedback.
• Sustain momentum through continuous improvement.

Topics:
• Implementation roadmap: pilot, rollout, scale
• Manager training: coaching, feedback, recognition skills
• Employee involvement: engagement champions, committees
• Communication plan for engagement initiatives
• Tracking progress: dashboards and regular check-ins
• Addressing engagement barriers and resistance
• Continuous improvement: PDSA cycles
• Case study: sustaining engagement in a large organisation

Day 5: Integration, Evaluation, and Future Trends

Objectives:
• Integrate engagement into HR systems (recruitment, onboarding, performance).
• Evaluate the ROI of engagement programmes.
• Identify emerging trends (remote work, AI, gig economy) and adapt strategies.
• Develop a personal action plan for driving engagement.
• Present a capstone engagement strategy project.

Topics:
• Embedding engagement in talent management lifecycle
• Measuring ROI: cost-benefit analysis of engagement interventions
• Future trends: hybrid work, digital engagement, generational differences
• Ethical considerations in engagement data use
• Capstone project: design a comprehensive engagement strategy
• Peer review and feedback on projects
• Personal action plan for continuous learning
• Course wrap-up and certification

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 21 Sep 2026 Fri 25 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 05 Oct 2026 Fri 09 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $1,242 Register
Mon 04 Jan 2027 Fri 08 Jan 2027 Virtual Summer 2026 $1,242 Register
Mon 01 Feb 2027 Fri 05 Feb 2027 Virtual Summer 2026 $1,242 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $1,242 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $1,242 Register
Mon 21 Jun 2027 Fri 25 Jun 2027 Virtual Winter 2027 $1,242 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Virtual Winter 2027 $1,242 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $1,242 Register
Mon 20 Sep 2027 Fri 24 Sep 2027 Virtual Spring 2027 $1,242 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Virtual Spring 2027 $1,242 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 20 Dec 2027 Fri 24 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Virtual Summer 2027 $1,242 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 424 sessions across 26 venues
Start End Venue Season Price Action
Mon 10 Aug 2026 Fri 14 Aug 2026 Durban, South Africa Winter 2026 $2,916 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Abu Dhabi, UAE Winter 2026 $5,238 Register
Mon 17 Aug 2026 Fri 21 Aug 2026 Harare, Zimbabwe Winter 2026 $3,078 Register
Mon 17 Aug 2026 Fri 21 Aug 2026 Shenzhen, China Winter 2026 $7,398 Register
Mon 24 Aug 2026 Fri 28 Aug 2026 Bangkok, Thailand Winter 2026 $6,318 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,615 Register
Mon 28 Sep 2026 Fri 02 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 12 Oct 2026 Fri 16 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,615 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Feb 2027 Fri 12 Feb 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,615 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 12 Jul 2027 Fri 16 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,615 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 11 Oct 2027 Fri 15 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 10 Jan 2028 Fri 14 Jan 2028 Your Premises Summer 2027 $1,615 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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