Executive Assistant Program Training

Learning Outcomes

• Apply advanced time management and prioritisation techniques to manage multiple tasks and deadlines effectively.
• Demonstrate professional written and verbal communication skills for correspondence, reports, and presentations.
• Implement effective diary and travel management strategies to optimise executive productivity.
• Analyse and apply the principles of professional ethics and confidentiality in an executive support context.
• Evaluate and utilise appropriate technology and software tools to streamline administrative processes.
• Design and implement efficient office systems and procedures to enhance workflow and information management.

Target Audience

This course is designed for experienced administrative assistants, secretaries, and office coordinators who aspire to elevate their careers as executive assistants or who are currently in executive support roles and wish to refine their skills.

Prerequisites

None — open enrollment. However, participants should have basic computer literacy and some administrative work experience.

Course Outline

Practicals

Overview

The practicals component is essential for this course as it allows learners to apply theoretical knowledge in realistic scenarios. Through hands-on activities, learners will develop proficiency in using office software, managing schedules, and coordinating events, which are critical skills for an executive assistant.

Practical Activities

• Practical 1: Calendar and Travel Management Simulation — Learners will use scheduling software to manage a simulated executive's calendar, including arranging meetings and coordinating travel itineraries. (3h)
• Practical 2: Meeting Coordination and Minute-Taking — Learners will plan and execute a mock meeting, including drafting agendas, taking minutes, and distributing action items. (3h)
• Practical 3: Expense Reporting and Budget Tracking — Learners will process expense reports and monitor a budget using spreadsheet software, ensuring accuracy and compliance. (3h)
• Practical 4: Event Coordination Project — Working in groups, learners will plan a corporate event, from concept to execution, including logistics and communication. (3h)
• Practical 5: Integrated Executive Support Simulation — Learners will handle a simulated day in the life of an executive assistant, integrating all skills from calendar management to crisis handling. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.