Executive Assistant Program Training

Learning Outcomes

• Apply advanced diary management and scheduling techniques to optimise executive time.
• Analyse and prioritise competing demands to ensure efficient workflow and deadline management.
• Evaluate and implement appropriate communication strategies for internal and external stakeholders.
• Design and maintain effective filing and records management systems for confidential documents.
• Demonstrate professionalism and ethical conduct in handling sensitive information and representing the executive.
• Implement project coordination skills to support the planning and execution of organisational initiatives.

Target Audience

This course is designed for experienced administrative professionals seeking to transition into executive assistant roles, as well as current executive assistants who wish to formalise their skills and gain a recognised qualification.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

The practicals provide hands-on experience in real-world executive assistant tasks, including diary management, document creation, travel coordination, and meeting logistics. Learners apply skills in simulated office environments to reinforce learning and demonstrate competence.

Practical Activities

• Diary and Email Management Simulation — Learners manage a simulated executive's diary, schedule appointments, handle conflicts, and respond to emails using professional etiquette. (4h)
• Business Document Creation and Presentation — Learners create a formal business letter, meeting minutes, and a presentation slide deck based on provided scenarios. (4h)
• Travel and Event Coordination Exercise — Learners plan a multi-day business trip, including flights, accommodation, itinerary, and a small internal event, using booking tools. (4h)
• Integrated Role-Play Assessment — Learners participate in a simulated workday, handling multiple tasks such as phone calls, urgent requests, and a brief meeting, while managing priorities. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.