Highly Productive Administrator Programme Training

Learning Outcomes

• Apply advanced time management and prioritization techniques to manage multiple tasks and deadlines effectively.
• Implement efficient filing and document management systems, both physical and digital, to ensure quick retrieval and security of information.
• Demonstrate effective communication skills, including professional email etiquette, telephone handling, and interpersonal interactions.
• Analyze and improve administrative workflows to identify bottlenecks and recommend process improvements.
• Design and maintain a productive office environment, including effective meeting coordination and event planning.
• Evaluate personal productivity and develop a self-improvement plan for continuous professional development.

Target Audience

This course is ideal for administrative assistants, office managers, secretaries, and other professionals seeking to elevate their administrative capabilities and contribute more effectively to their teams.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

The practicals provide hands-on experience in applying administrative skills to realistic workplace scenarios, including using office software, managing records, and coordinating events. Learners will demonstrate competence in financial administration and communication through simulated tasks, ensuring they can transfer skills to their roles.

Practical Activities

• Office Software and Document Management — Learners will complete a series of exercises using word processing, spreadsheet, and presentation software to create professional documents, manage data, and prepare presentations. (4h)
• Records Management and Filing Simulation — Learners will classify, file, and retrieve physical and electronic records according to a given filing system, and handle a simulated records request. (3h)
• Financial Administration Simulation — Learners will process invoices, track expenses, and prepare a simple budget report using provided data and templates. (4h)
• Event Planning and Coordination Role-Play — Learners will plan a mock corporate event, including creating an itinerary, booking a venue, and coordinating logistics, followed by a role-play of the event day. (3h)
• Communication and Meeting Management Practical — Learners will draft professional emails, conduct a mock meeting with agenda and minutes, and deliver a short presentation. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.