Messenger Program Training

Learning Outcomes

• Apply messenger application features to send, receive, and manage messages efficiently.
• Analyze different messaging platforms and select the appropriate one for specific business contexts.
• Evaluate message content for clarity, professionalism, and adherence to organizational policies.
• Demonstrate proper etiquette in digital communication, including response times and tone.
• Implement contact management strategies to organize and maintain messenger contact lists.
• Design a workflow for handling high volumes of messages while maintaining accuracy and confidentiality.

Target Audience

This course is ideal for administrative staff, receptionists, and any professionals who use messaging platforms as part of their daily work. It is also suitable for individuals seeking to improve their digital communication skills in the workplace.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

The practicals provide hands-on experience with the Messenger Program, allowing learners to apply features in simulated business scenarios. These sessions reinforce skills in messaging, collaboration, and administration.

Practical Activities

• Setting Up and Customizing the Messenger Environment — Learners install or access the Messenger Program, configure their profile, and organize contacts and groups according to given scenarios. (2h)
• Messaging and Collaboration Scenarios — Learners engage in simulated business communication, using advanced features like group chats, file sharing, and video calls to complete collaborative tasks. (4h)
• Administration and Troubleshooting Exercise — Learners perform administrative tasks such as managing user roles and data retention, and troubleshoot common issues presented in case studies. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.