Crisis Management Training

Learning Outcomes

• Apply crisis management principles to identify potential crises and assess their potential impact.
• Analyze the components of a crisis management plan and evaluate their effectiveness.
• Design a crisis management plan for a simulated workplace scenario.
• Implement crisis communication strategies to manage stakeholder expectations during a crisis.
• Demonstrate decision-making skills in high-pressure crisis situations.
• Evaluate the outcomes of a crisis response and recommend improvements.

Target Audience

This course is designed for managers, team leaders, and designated emergency response personnel who are responsible for preparing for and responding to workplace crises.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

The practicals are integral to this course, providing hands-on experience in crisis response, communication, and decision-making. Learners will participate in simulated crisis scenarios and tabletop exercises, applying theoretical knowledge in realistic situations.

Practical Activities

• Risk Assessment and Crisis Plan Development — Learners work in groups to conduct a risk assessment for a hypothetical organisation and develop a crisis management plan. (4h)
• Crisis Communication Simulation — Learners participate in a simulated crisis scenario where they must craft and deliver key messages, handle media interviews, and respond to social media queries. (4h)
• Crisis Response Tabletop Exercise — A tabletop exercise where learners activate their crisis plan, make decisions under pressure, and coordinate resources to respond to a simulated incident. (4h)
• Post-Crisis Review and Improvement Planning — Following the tabletop exercise, learners conduct a structured debrief, identify lessons learned, and propose improvements to the crisis plan. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.