ISO 9001 Quality Management Training

Learning Outcomes

• Apply the principles and concepts of ISO 9001:2015 to a workplace context.
• Analyse the clauses of ISO 9001:2015 and interpret their requirements.
• Design a quality management system framework tailored to organisational needs.
• Implement processes for risk-based thinking and continual improvement.
• Evaluate the effectiveness of a QMS through internal audit and management review.
• Demonstrate understanding of the role of leadership and commitment in quality management.

Target Audience

This course is ideal for quality managers, quality assurance officers, internal auditors, process owners, and any professional involved in implementing or maintaining a quality management system in their organisation.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practical sessions provide hands-on experience with key ISO 9001 processes, including risk assessment, process mapping, internal audit, and corrective action. Learners apply these skills in realistic scenarios to reinforce theoretical knowledge and develop competence for real-world QMS implementation.

Practical Activities

• Risk Assessment and Process Mapping — Learners identify risks and opportunities for a given organizational process and create a process map with relevant controls. (4h)
• Internal Audit Simulation — Learners plan and conduct a simulated internal audit on a provided QMS scenario, including preparing checklists, interviewing, and reporting findings. (6h)
• Corrective Action and Continual Improvement — Learners analyze a nonconformity case, perform root cause analysis, and propose a corrective action plan with monitoring measures. (3h)
• QMS Implementation Planning — In groups, learners develop a high-level implementation plan for a QMS in a case-study organization, including timelines and resource allocation. (3h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.