Custom Courses › Marketing and Sales

Core Marketing and Sales Skills for Business Professionals Training

SAQA US AATICD-0015 | NQF 5 | Credits 10 | Duration 5 Days
From $913 per delegate

Description

This course equips business professionals with the core marketing and sales skills needed to drive business growth and build lasting customer relationships. Participants will learn to apply strategic marketing principles and effective sales techniques in a practical, results-oriented manner.

Learning Outcomes

  • Apply fundamental marketing principles to analyze market opportunities and develop marketing strategies.
  • Analyze customer behavior and market trends to identify target segments and positioning strategies.
  • Evaluate the effectiveness of different marketing mix elements (product, price, place, promotion) in achieving organizational objectives.
  • Implement a sales process, including prospecting, qualifying, presenting, handling objections, and closing.
  • Demonstrate effective communication and negotiation skills in a sales context to build customer relationships and achieve mutually beneficial outcomes.

Target Audience

This course is designed for business professionals, entrepreneurs, and team leaders who are involved in marketing or sales activities and seek to enhance their skills to improve business performance.

Prerequisites

None — open enrollment

Course Outline

Day 1: Foundations of Marketing and Sales

Objectives:
• Understand the core concepts of marketing and sales and their role in business.
• Identify the components of the marketing mix (4Ps) and how they interrelate.
• Recognise the importance of market research and customer segmentation.
• Explain the sales process and its key stages.
• Apply basic marketing principles to a simple business scenario.

Topics:
• Introduction to marketing and sales: definitions, differences, and synergies.
• The marketing mix: product, price, place, promotion.
• Market research fundamentals: primary and secondary data.
• Customer segmentation and target marketing.
• Overview of the sales process: prospecting, approach, presentation, handling objections, closing.
• The role of branding and positioning in marketing.
• Ethical considerations in marketing and sales.

Day 2: Market Analysis and Customer Insights

Objectives:
• Conduct a basic market analysis using PESTLE and SWOT frameworks.
• Analyse customer behaviour and buying motives.
• Utilise customer relationship management (CRM) principles to enhance customer value.
• Apply segmentation, targeting, and positioning (STP) strategies.
• Interpret market data to inform marketing decisions.

Topics:
• PESTLE analysis: political, economic, social, technological, legal, environmental.
• SWOT analysis: strengths, weaknesses, opportunities, threats.
• Customer behaviour: decision-making process, psychological and social factors.
• Customer relationship management: strategies for acquisition, retention, and loyalty.
• Segmentation, targeting, and positioning (STP) in practice.
• Using market research data and analytics.
• Competitive analysis and benchmarking.

Day 3: Developing Marketing Strategies and Plans

Objectives:
• Formulate marketing objectives aligned with business goals.
• Develop a marketing strategy using the 4Ps and other frameworks.
• Create a marketing plan with actionable steps and metrics.
• Apply digital marketing concepts to reach target audiences.
• Evaluate the effectiveness of marketing tactics.

Topics:
• Setting marketing objectives and key performance indicators (KPIs).
• Marketing strategy development: Ansoff's matrix, Porter's generic strategies.
• Product strategy: product lifecycle, branding, packaging.
• Pricing strategies: cost-based, value-based, competition-based.
• Distribution channels and supply chain considerations.
• Promotion mix: advertising, PR, sales promotion, direct marketing.
• Introduction to digital marketing: SEO, social media, content marketing.
• Marketing plan structure and implementation.

Day 4: Sales Techniques and Customer Engagement

Objectives:
• Apply consultative selling techniques to identify customer needs.
• Develop effective communication and interpersonal skills for sales.
• Handle objections and close sales successfully.
• Build long-term customer relationships through follow-up and after-sales service.
• Use sales technology and tools to enhance productivity.

Topics:
• Consultative selling: needs analysis and solution-based selling.
• Communication skills: active listening, questioning, and presentation.
• Building rapport and trust with customers.
• Objection handling techniques: LAARC (Listen, Acknowledge, Assess, Respond, Confirm).
• Closing techniques: trial close, assumptive close, urgency close.
• Customer follow-up strategies and after-sales support.
• Sales technology: CRM systems, sales automation, and analytics.
• Personal selling and relationship management.

Day 5: Integration, Measurement, and Continuous Improvement

Objectives:
• Integrate marketing and sales strategies for organisational success.
• Measure and analyse marketing and sales performance using KPIs.
• Apply continuous improvement principles to optimise strategies.
• Develop a comprehensive marketing and sales plan for a real-world scenario.
• Present and defend a marketing and sales plan.

Topics:
• Aligning marketing and sales teams for a unified customer experience.
• Sales and marketing funnel: lead generation, conversion, and retention.
• Key performance indicators: sales revenue, conversion rates, customer acquisition cost, ROI.
• Marketing analytics and reporting.
• Continuous improvement: PDCA cycle, feedback loops.
• Case studies of successful integrated strategies.
• Developing a comprehensive marketing and sales plan.
• Presentation and peer review of plans.

Practicals

16 hours of practicals To be conducted online or on-campus or in-house
Overview

The practicals provide hands-on experience in applying marketing and sales theories to real-world scenarios. Learners will work in groups to conduct market analyses, develop marketing plans, and practice sales techniques through role-plays, culminating in a presentation of an integrated plan.

Practical Activities
  • Market Analysis Simulation — In groups, learners conduct a PESTLE and SWOT analysis for a given product, using provided data and research. (4h)
  • Marketing Plan Development — Using a case study, learners develop a comprehensive marketing plan incorporating the 4Ps, STP, and digital marketing tactics. (6h)
  • Sales Role-Play and Objection Handling — Learners participate in simulated sales conversations, practising consultative selling, objection handling, and closing techniques. (4h)
  • Integrated Plan Presentation — Groups present their integrated marketing and sales plan to the class, receiving feedback and defending their decisions. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total — 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 40% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $913 Register
Mon 04 Jan 2027 Fri 08 Jan 2027 Virtual Summer 2026 $913 Register
Mon 01 Feb 2027 Fri 05 Feb 2027 Virtual Summer 2026 $913 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $913 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $913 Register
Mon 21 Jun 2027 Fri 25 Jun 2027 Virtual Winter 2027 $913 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Virtual Winter 2027 $913 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $913 Register
Mon 20 Sep 2027 Fri 24 Sep 2027 Virtual Spring 2027 $913 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Virtual Spring 2027 $913 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $913 Register
Mon 20 Dec 2027 Fri 24 Dec 2027 Virtual Summer 2027 $913 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Virtual Summer 2027 $913 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 380 sessions across 26 venues
Start End Venue Season Price Action
Mon 19 Oct 2026 Fri 23 Oct 2026 Dar es Salaam, Tanzania Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Kinshasa, DRC Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Kigali, Rwanda Spring 2026 $3,343 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Mbabane, Eswatini Spring 2026 $2,425 Register
Mon 19 Oct 2026 Fri 23 Oct 2026 Nairobi, Kenya Spring 2026 $3,343 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,231 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Your Premises Summer 2026 $1,231 Register
Mon 08 Feb 2027 Fri 12 Feb 2027 Your Premises Summer 2026 $1,231 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,231 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,231 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Your Premises Winter 2027 $1,231 Register
Mon 12 Jul 2027 Fri 16 Jul 2027 Your Premises Winter 2027 $1,231 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,231 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Your Premises Spring 2027 $1,231 Register
Mon 11 Oct 2027 Fri 15 Oct 2027 Your Premises Spring 2027 $1,231 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,231 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Your Premises Summer 2027 $1,231 Register
Mon 10 Jan 2028 Fri 14 Jan 2028 Your Premises Summer 2027 $1,231 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 40% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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