Business Etiquette and Protocol Training

Learning Outcomes

• Apply the principles of business etiquette to various professional interactions, including meetings, telephonic conversations, and written correspondence.
• Demonstrate appropriate protocol for formal events, introductions, and cross-cultural business engagements.
• Analyse the impact of personal appearance, grooming, and non-verbal communication on professional credibility.
• Implement strategies for effective networking and relationship building within a corporate environment.
• Evaluate the role of etiquette in managing conflict, giving feedback, and maintaining professional boundaries.

Target Audience

This course is designed for professionals at all levels who interact with clients, colleagues, or stakeholders in a business context. It is ideal for new employees, managers, and anyone seeking to refine their professional image and communication skills.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply etiquette concepts in simulated business scenarios. Through role-plays, mock meetings, and dining exercises, learners practice professional behaviour and receive feedback to refine their skills.

Practical Activities

• Role-Play: First Impressions and Introductions — Learners practise introductions, handshakes, and business card exchanges in various scenarios, receiving peer and facilitator feedback. (3h)
• Email and Virtual Meeting Simulation — Learners draft professional emails and participate in a mock virtual meeting, focusing on etiquette and protocol. (4h)
• Mock Business Meeting — Learners conduct a simulated business meeting from agenda setting to minutes and follow-up, practising meeting etiquette. (3h)
• Business Dining Practicum — Learners participate in a simulated business meal (e.g., lunch) to practise dining etiquette, including table manners and conversation. (4h)
• Dress Code and Professional Presence Workshop — Learners assess dress code scenarios and receive guidance on professional appearance and personal branding. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.