Health Sciences and Social Services Curative Health

Managing Extreme Emotions in Mentally Ill Patients Training

SAQA US 252154 | NQF 7 | Credits 24 | Duration 21 Days
From $3,456 per delegate

Description

This course equips healthcare professionals with the skills to therapeutically manage extreme emotions and behaviours in mentally ill patients. Participants will learn de-escalation techniques, therapeutic communication, and safety protocols to ensure patient and staff well-being.

Learning Outcomes

  • Apply de-escalation techniques to manage aggressive or agitated behaviour in mentally ill patients.
  • Demonstrate therapeutic communication skills to calm patients experiencing extreme emotions.
  • Analyze triggers and early warning signs of behavioural escalation in mental health settings.
  • Evaluate the effectiveness of intervention strategies and adjust approaches accordingly.
  • Implement safety protocols to protect both patient and staff during crisis situations.
  • Design a personalized care plan that incorporates therapeutic management of extreme emotions.

Target Audience

This course is designed for nurses, care workers, psychologists, and other healthcare professionals working in psychiatric wards, community mental health, or emergency settings who encounter patients with severe emotional dysregulation.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Introduction to Mental Illness and Extreme Emotions

Objectives:
• Define key concepts: mental illness, extreme emotions, and emotional dysregulation
• Identify common mental health disorders associated with emotional extremes
• Recognize the impact of extreme emotions on patient behaviour
• Understand the biopsychosocial model of mental illness

Topics:
• Overview of mental health disorders: mood, anxiety, personality, psychotic disorders
• Defining extreme emotions: anger, fear, euphoria, despair
• The biopsychosocial model: biological, psychological, and social factors
• Stigma and its impact on treatment
• Introduction to therapeutic communication

Day 2: Neurobiology of Extreme Emotions

Objectives:
• Describe the brain structures involved in emotional regulation
• Explain the role of neurotransmitters in mood and arousal
• Understand the stress response and its effects on behaviour
• Identify how mental illness alters emotional processing

Topics:
• Limbic system: amygdala, hippocampus, prefrontal cortex
• Neurotransmitters: serotonin, dopamine, norepinephrine
• HPA axis and cortisol in stress
• Emotional dysregulation in psychiatric conditions
• Neuroplasticity and recovery

Day 3: Assessment and Early Recognition of Emotional Dysregulation

Objectives:
• Use observation and communication to assess emotional state
• Identify early warning signs of escalating emotions
• Apply validated assessment tools (e.g., PANSS, BPRS)
• Document observations accurately

Topics:
• Signs of emotional escalation: verbal, non-verbal, behavioural
• Structured clinical interviews and rating scales
• Risk assessment: suicide, aggression, self-harm
• Documentation standards (SOAP notes)
• Cultural considerations in assessment

Day 4: De-escalation Techniques – Verbal and Non-verbal

Objectives:
• Demonstrate verbal de-escalation strategies
• Use non-verbal communication to reduce tension
• Apply the 'CALM' framework (Connect, Assess, Listen, Mobilize)
• Recognize when de-escalation is effective or when to escalate

Topics:
• Principles of de-escalation: empathy, respect, validation
• Verbal techniques: open-ended questions, reflective listening
• Non-verbal cues: posture, eye contact, tone
• The CALM approach step-by-step
• Debriefing after de-escalation

Day 5: Managing Anger and Aggression

Objectives:
• Differentiate between anger, hostility, and aggression
• Implement anger management strategies
• Understand the use of PRN medication and restraints (legal aspects)
• Develop a safety plan for aggressive incidents

Topics:
• Triggers for aggression in psychiatric settings
• Behavioural interventions: time-out, redirection
• Pharmacological interventions: rapid tranquilization
• Legal framework: Mental Health Care Act, use of force
• Post-incident review and support

Day 6: Managing Anxiety and Panic

Objectives:
• Recognize symptoms of anxiety and panic attacks
• Apply grounding and breathing techniques
• Use cognitive-behavioural strategies to reduce anxiety
• Educate patients on anxiety management

Topics:
• Anxiety disorders: GAD, panic disorder, PTSD
• Panic attack symptoms and first aid
• Grounding techniques: 5-4-3-2-1 senses
• Breathing exercises: diaphragmatic, box breathing
• Cognitive restructuring basics

Day 7: Managing Mania and Euphoria

Objectives:
• Identify signs of mania and hypomania
• Implement strategies to reduce overstimulation
• Use limit-setting and structure
• Monitor for risks: impulsivity, poor judgment

Topics:
• Bipolar disorder: manic episode features
• Environmental modifications: low stimulation, routine
• Communication: calm, clear, consistent
• Medication adherence support
• Safety planning for manic behaviour

Day 8: Managing Depression and Despair

Objectives:
• Recognize severe depression and suicidal ideation
• Use therapeutic communication to support hopeless patients
• Implement behavioural activation
• Collaborate with multidisciplinary team for safety

Topics:
• Major depressive disorder: symptoms and severity
• Suicide risk assessment and prevention
• Therapeutic techniques: validation, hope instillation
• Behavioural activation: scheduling pleasant activities
• Referral pathways

Day 9: Managing Psychosis and Emotional Disorganization

Objectives:
• Understand how psychosis affects emotional expression
• Use reality-oriented communication
• Manage hallucinations and delusions that trigger emotions
• Ensure environmental safety

Topics:
• Schizophrenia and schizoaffective disorder
• Positive and negative symptoms
• Communication with psychotic patients: concrete, simple
• Strategies for hallucinations: distraction, reality testing
• Crisis intervention for psychotic agitation

Day 10: Trauma-Informed Care and Emotional Regulation

Objectives:
• Define trauma-informed care principles
• Recognize trauma responses in emotional dysregulation
• Apply safety and trust-building techniques
• Avoid re-traumatization

Topics:
• Types of trauma: acute, chronic, complex
• Trauma-informed principles: safety, trustworthiness, choice, collaboration, empowerment
• Emotional regulation as a trauma response
• Creating a safe environment
• Self-care for caregivers

Day 11: Dialectical Behaviour Therapy (DBT) Skills for Emotion Regulation

Objectives:
• Explain DBT principles and structure
• Teach distress tolerance skills
• Apply interpersonal effectiveness techniques
• Use mindfulness for emotional awareness

Topics:
• DBT overview: biosocial theory, dialectics
• Distress tolerance: STOP, TIPP, ACCEPTS
• Interpersonal effectiveness: DEAR MAN, GIVE, FAST
• Mindfulness exercises for patients
• DBT in group vs individual settings

Day 12: Cognitive Behavioural Therapy (CBT) Techniques

Objectives:
• Identify cognitive distortions related to emotions
• Use thought records to challenge irrational beliefs
• Apply behavioural experiments
• Integrate CBT with other interventions

Topics:
• Cognitive model of emotions
• Common distortions: catastrophizing, black-and-white thinking
• Thought record and cognitive restructuring
• Behavioural activation and exposure
• CBT for specific disorders

Day 13: Pharmacological Management of Extreme Emotions

Objectives:
• Identify classes of psychotropic medications
• Understand indications, side effects, and interactions
• Monitor medication adherence and response
• Educate patients and families about medications

Topics:
• Antidepressants, mood stabilizers, antipsychotics, anxiolytics
• Side effect management: weight gain, sedation, extrapyramidal symptoms
• Medication adherence strategies
• Polypharmacy considerations
• Role of the nurse in pharmacotherapy

Day 14: Legal and Ethical Considerations

Objectives:
• Apply the Mental Health Care Act in practice
• Understand patient rights and informed consent
• Handle ethical dilemmas in emotion management
• Maintain confidentiality and documentation standards

Topics:
• Mental Health Care Act 17 of 2002
• Patient rights: autonomy, dignity, privacy
• Informed consent and capacity assessment
• Ethical principles: beneficence, non-maleficence, justice
• Mandatory reporting and duty of care

Day 15: Crisis Intervention and Emergency Procedures

Objectives:
• Recognize psychiatric emergencies
• Implement crisis intervention models (e.g., SAFER)
• Coordinate with emergency services
• Conduct post-crisis debriefing

Topics:
• Types of crises: suicide attempt, severe agitation, catatonia
• Crisis intervention model: SAFER (Stabilize, Acknowledge, Facilitate, Encourage, Recovery)
• Emergency protocols: code grey, code white
• Collaboration with police and ambulance
• Debriefing and critical incident stress management

Day 16: Self-Care and Resilience for Healthcare Providers

Objectives:
• Recognize signs of burnout and compassion fatigue
• Implement self-care strategies
• Build resilience through peer support and supervision
• Use reflective practice

Topics:
• Burnout, vicarious trauma, compassion fatigue
• Self-care plans: physical, emotional, social, spiritual
• Supervision and debriefing
• Mindfulness and stress reduction
• Organizational support: employee wellness programmes

Day 17: Communication with Families and Support Systems

Objectives:
• Educate families about emotional dysregulation
• Use family therapy techniques
• Manage conflict and provide support
• Develop collaborative care plans

Topics:
• Family dynamics and mental illness
• Psychoeducation for families
• Communication skills: active listening, validation
• Conflict resolution and setting boundaries
• Involving families in treatment planning

Day 18: Multidisciplinary Team Collaboration

Objectives:
• Understand roles of different team members
• Participate effectively in team meetings
• Coordinate care across disciplines
• Use shared decision-making

Topics:
• Team roles: psychiatrist, psychologist, social worker, OT, nurse
• Interprofessional communication
• Case conferences and care planning
• Shared decision-making models
• Conflict resolution in teams

Day 19: Case Studies and Complex Scenarios

Objectives:
• Apply knowledge to complex real-world cases
• Integrate multiple interventions
• Analyze outcomes and adjust plans
• Present case formulations

Topics:
• Case study 1: Bipolar patient with aggression
• Case study 2: Depressed patient with suicidal ideation
• Case study 3: Psychotic patient with disorganized behaviour
• Case study 4: Trauma survivor with emotional dysregulation
• Group discussion and problem-solving

Day 20: Integration, Evaluation, and Action Planning

Objectives:
• Consolidate learning from the course
• Develop a personal action plan for practice
• Evaluate course outcomes and provide feedback
• Prepare for certification assessment

Topics:
• Review of key concepts and skills
• Action planning: setting goals for practice
• Self-assessment and reflection
• Course evaluation and feedback
• Certification requirements and next steps

Practicals

60 hours of practicals To be conducted online or on-campus or in-house
Overview

The practical component allows learners to apply de-escalation, communication, and crisis intervention techniques in simulated scenarios. Through role-play and supervised practice, learners build confidence in managing extreme emotions safely and ethically.

Practical Activities
  • Practical 1: De-escalation Role-Play — Learners practice verbal and non-verbal de-escalation techniques in simulated scenarios with actors portraying agitated patients. (15h)
  • Practical 2: Crisis Intervention Simulation — Simulated psychiatric emergencies (aggression, panic, suicidal behaviour) where learners apply crisis intervention models and coordinate with team members. (15h)
  • Practical 3: DBT and CBT Skills Practice — Learners practice teaching distress tolerance and cognitive restructuring techniques to simulated patients in individual and group settings. (15h)
  • Practical 4: Comprehensive Case Management — Learners manage a complex case from assessment to discharge planning, integrating pharmacological, therapeutic, and legal aspects in a supervised setting. (15h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
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Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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