Professionalism in Healthcare Unit and Facility Practice Training

Learning Outcomes

• Demonstrate professional conduct in own practice by adhering to ethical codes and legal requirements.
• Promote a professional environment within a health care unit by implementing standards and policies.
• Evaluate the impact of unprofessional behavior on patient care and team dynamics.
• Apply strategies to address and resolve breaches of professionalism in the workplace.
• Analyze the role of communication and teamwork in maintaining professionalism in a facility.
• Design a plan to continuously improve professional practice and unit culture.

Target Audience

Healthcare practitioners, unit managers, and clinical staff working in hospitals, clinics, or private practices who are responsible for upholding professional standards.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Practicals are essential for this course to allow learners to apply communication, ethical decision-making, and patient safety skills in realistic healthcare scenarios. Through role-plays, simulations, and hands-on exercises, learners demonstrate professionalism in a controlled environment, receiving immediate feedback to reinforce learning.

Practical Activities

• Communication Skills Role-Play — Learners participate in simulated patient interactions, including history-taking, breaking bad news, and handling complaints, with peer and facilitator feedback. (4h)
• Ethical Dilemma Case Discussion — In small groups, learners analyze ethical case studies (e.g., confidentiality breaches, resource allocation) and present their ethical reasoning using a decision-making framework. (4h)
• Infection Prevention and Control (IPC) Practical — Learners practice hand hygiene technique, donning and doffing of personal protective equipment (PPE), and proper waste disposal in a simulated clinical setting. (4h)
• Simulated Patient Safety Scenario — Learners manage a simulated adverse event (e.g., medication error, patient fall) using root cause analysis and incident reporting tools. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.