Casino Chip Handling Procedures Training

Learning Outcomes

• Demonstrate correct procedures for receiving, issuing, and exchanging casino chips.
• Apply security protocols to prevent theft, fraud, and errors during chip transactions.
• Implement accurate counting and verification techniques for chip inventories.
• Analyze and resolve discrepancies in chip handling promptly and professionally.
• Evaluate customer interactions to ensure courteous and efficient service during chip transactions.

Target Audience

This course is designed for casino dealers, cashiers, and other gaming floor personnel responsible for handling chips. It is also suitable for supervisors and managers overseeing chip transactions.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Hands-on practicals are essential for learners to develop muscle memory and procedural accuracy in chip handling. These sessions allow learners to practice sorting, stacking, counting, and executing fills and credits under supervision, ensuring competence and compliance.

Practical Activities

• Basic Chip Handling and Sorting — Learners practice sorting chips by denomination, stacking them correctly, and performing manual counts using standard casino techniques. (1h)
• Chip Fills and Credits — Learners execute simulated chip fills and credits, including requisition, verification, and documentation, following dual control procedures. (2h)
• Mechanical Chip Counting and Reconciliation — Learners operate a chip counting machine to count mixed denominations, verify counts manually, and reconcile totals with inventory records. (2h)
• Integrated Casino Scenario — Learners participate in a simulated casino environment where they manage chip flows between tables, cage, and counting room, handling fills, credits, and transfers under time pressure. (1h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.