Wholesale and Retail Product Knowledge for Operations Training

Learning Outcomes

• Describe the product range in own area of operation, including features, benefits, and intended use.
• Apply correct handling, storage, and display procedures for products to maintain quality and safety.
• Identify and explain relevant legislation and industry standards affecting product knowledge in the wholesale and retail sector.
• Demonstrate the ability to access and interpret product information from various sources, including labels and specifications.
• Evaluate the impact of product knowledge on customer service, stock management, and operational efficiency.

Target Audience

This course is designed for entry-level to supervisory staff working in wholesale or retail operations, including sales assistants, stock controllers, and team leaders who need to understand the products they handle.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply product knowledge in simulated wholesale and retail operations. They involve hands-on activities such as product identification, quality inspection, stock counting, and safe handling procedures.

Practical Activities

• Product Identification and Specification Interpretation — Learners examine various products, interpret labels, barcodes, and specifications, and classify products by category and storage requirements. (4h)
• Quality Inspection and Grading — Learners conduct quality checks on received goods, identify defects, and apply grading criteria for different product types. (4h)
• Stock Counting and Reconciliation — Learners perform cycle counts, reconcile physical stock with system records, and investigate discrepancies. (4h)
• Safe Handling and Storage Procedures — Learners practice manual handling techniques, use PPE, and set up storage areas according to product requirements including cold chain. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.