Developing Purchasing Policies, Processes and SLAs Training

Learning Outcomes

• Analyse the need for purchasing policies and processes within an organisation.
• Design purchasing policies that align with organisational objectives and legislative requirements.
• Develop clear and measurable service level agreements with suppliers.
• Implement purchasing processes that ensure efficiency, transparency, and accountability.
• Evaluate the effectiveness of purchasing policies and SLAs and recommend improvements.
• Demonstrate the ability to manage supplier performance against agreed SLAs.

Target Audience

Procurement managers, supply chain coordinators, buyers, and anyone responsible for developing or overseeing purchasing policies and SLAs within their organisation.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Hands-on practicals are essential for learners to apply theoretical concepts to realistic purchasing scenarios. Through case studies, role-plays, and drafting exercises, learners develop and present purchasing policies and SLAs, reinforcing their ability to implement these in the workplace.

Practical Activities

• Drafting a Purchasing Policy — Learners work in groups to draft a purchasing policy for a given organisation, including scope, objectives, and ethical guidelines. (4h)
• Creating Standard Operating Procedures — Learners develop SOPs for key purchasing processes such as requisition, approval, and order placement. (4h)
• Negotiating and Drafting an SLA — In pairs, learners negotiate SLA terms and draft an SLA for a supplier scenario, including KPIs and remedies. (4h)
• Integrated Case Study and Presentation — Teams integrate policy, SOPs, and SLA into a cohesive procurement framework for a complex case study and present their solution. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	40% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.