Developing Purchasing Policies, Processes and SLAs Training

Learning Outcomes

• Analyse organisational needs to design purchasing policies that support strategic objectives.
• Develop standardised purchasing processes that enhance efficiency and control.
• Draft service level agreements that clearly define supplier expectations and performance metrics.
• Implement monitoring mechanisms to evaluate compliance with purchasing policies and SLAs.
• Evaluate the effectiveness of purchasing processes and recommend improvements.
• Demonstrate the ability to manage supplier relationships through clear SLAs and performance reviews.

Target Audience

Procurement officers, supply chain managers, and business owners responsible for developing or improving purchasing frameworks within their organisations.

Prerequisites

A basic understanding of procurement or supply chain operations is recommended but not required.

Course Outline

Practicals

Overview

Practical sessions allow learners to apply theoretical knowledge by developing real-world procurement documents, simulating SLA negotiations, and executing a complete procurement cycle. These hands-on activities reinforce policy design, process mapping, and SLA management skills.

Practical Activities

• Practical 1: Policy and Process Mapping Workshop — Learners draft a purchasing policy section and map a procurement process using flowcharts, incorporating approval hierarchies and segregation of duties. (4h)
• Practical 2: SLA Drafting and Negotiation Simulation — In groups, learners draft an SLA for a common supply category, then role-play negotiation with a supplier to finalise KPIs and service levels. (4h)
• Practical 3: Supplier Performance Review Exercise — Learners analyse a supplier scorecard, conduct a mock performance review, and develop a corrective action plan based on SLA breaches. (4h)
• Practical 4: Integrated Procurement Simulation — Teams manage a complete procurement cycle from requisition to contract award, applying policies, processes, and SLA management in a simulated environment. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.