Ward Committee Communication and Conflict Management Training

Learning Outcomes

• Apply effective communication principles to facilitate ward committee meetings and community interactions.
• Demonstrate interpersonal skills to build trust and cooperation among committee members and stakeholders.
• Analyze conflict situations within ward committees and apply appropriate conflict management strategies.
• Evaluate the impact of communication styles on group dynamics and decision-making processes.
• Implement techniques to manage diverse opinions and reach consensus in committee functions.

Target Audience

This course is designed for elected and appointed Ward Committee members, community development workers, and municipal officials involved in ward-level governance and community liaison.

Prerequisites

None — open enrollment. However, participants are expected to be actively involved in ward committee activities.

Course Outline

Practicals

Overview

Practicals are essential for developing hands-on communication and conflict management skills. Learners engage in role-plays, simulations, and facilitated discussions to apply theoretical concepts in realistic ward committee scenarios, building confidence and competence.

Practical Activities

• Communication Skills Role-Plays — Learners practice active listening, paraphrasing, and clear verbal communication through structured role-plays based on ward committee scenarios. (6h)
• Conflict Resolution and Mediation Simulations — Learners engage in simulated conflicts and mediation sessions, applying de-escalation, negotiation, and mediation techniques. (8h)
• Facilitated Ward Committee Meeting — Learners plan and facilitate a mock ward committee meeting, including agenda setting, managing difficult participants, and reaching consensus. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.