Custom Courses Leadership and Management

Leading and Managing Change Training

SAQA US AATICD-0084 | NQF 5 | Credits 10 | Duration 5 Days
From $1,242 per delegate

Description

This course equips managers and team leaders with the skills to effectively lead and manage organizational change. Participants will learn to diagnose the need for change, plan and implement change initiatives, and address resistance to ensure sustainable transformation.

Learning Outcomes

  • Analyze the need for change using diagnostic tools and stakeholder input.
  • Design a comprehensive change management plan aligned with organizational goals.
  • Implement change initiatives using effective communication and engagement strategies.
  • Address resistance to change through appropriate interventions and support.
  • Evaluate the impact of change and make necessary adjustments for continuous improvement.
  • Demonstrate leadership behaviors that foster a culture of adaptability and resilience.

Target Audience

This course is designed for middle and senior managers, team leaders, and project managers who are responsible for driving or facilitating change within their organizations.

Prerequisites

None — open enrollment.

Course Outline

Day 1: Foundations of Change Management

Objectives:
• Understand the nature and drivers of organisational change
• Identify different types of change (incremental, transformational, etc.)
• Recognise the role of leadership in change initiatives
• Explore the impact of change on individuals and teams
• Introduce key change management models (Kotter, Lewin, ADKAR)

Topics:
• Defining change and its importance in modern organisations
• Internal and external drivers of change
• Types of change: developmental, transitional, transformational
• The psychological impact of change: the change curve
• Overview of change management models: Kotter's 8 steps, Lewin's 3-stage, ADKAR
• The leader's role as change agent
• Case study: successful vs. failed change initiatives

Day 2: Planning and Communicating Change

Objectives:
• Develop a change vision and strategy
• Create a structured change management plan
• Apply stakeholder analysis and engagement techniques
• Design effective communication strategies for change
• Build a change coalition and manage resistance

Topics:
• Crafting a compelling change vision
• Stakeholder mapping and analysis (power/interest grid)
• Developing a change management plan: scope, timeline, resources
• Communication planning: channels, messages, timing
• Overcoming resistance to change: strategies and tactics
• Building and leading a change coalition
• Practical exercise: drafting a change communication plan

Day 3: Leading People Through Change

Objectives:
• Understand the emotional cycle of change and its management
• Apply coaching and support techniques to help teams adapt
• Build change readiness and resilience
• Manage team dynamics during transition
• Develop emotional intelligence for change leadership

Topics:
• The emotional cycle of change: denial, resistance, exploration, commitment
• Coaching individuals through change
• Building resilience and change readiness in teams
• Team dynamics during transition: forming, storming, norming, performing
• Emotional intelligence competencies for change leaders
• Handling difficult conversations and conflict
• Role-play: coaching a resistant team member

Day 4: Implementing and Sustaining Change

Objectives:
• Execute the change plan effectively
• Monitor progress and adapt strategies as needed
• Embed changes into organisational culture
• Use metrics and feedback to sustain change
• Celebrate wins and reinforce new behaviours

Topics:
• Implementation: action planning and resource allocation
• Monitoring and evaluation: key performance indicators (KPIs)
• Agile change management: adapting to feedback
• Sustaining change: anchoring new behaviours in culture
• Reinforcement strategies: rewards, recognition, systems alignment
• Case study: sustaining change in a real organisation
• Practical exercise: designing a reinforcement plan

Day 5: Integration, Review, and Action Planning

Objectives:
• Integrate all change management competencies
• Review and reflect on learning through a comprehensive simulation
• Develop a personal action plan for leading change
• Present and receive feedback on change initiatives
• Assess readiness to apply change management in the workplace

Topics:
• Comprehensive change simulation: leading a change initiative from start to finish
• Peer and facilitator feedback on simulation
• Developing a personal change leadership action plan
• Review of key models and tools
• Assessment of learning outcomes
• Course evaluation and certification

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 21 Sep 2026 Fri 25 Sep 2026 Virtual Spring 2026 $1,242 Register
Mon 05 Oct 2026 Fri 09 Oct 2026 Virtual Spring 2026 $1,242 Register
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $1,242 Register
Mon 04 Jan 2027 Fri 08 Jan 2027 Virtual Summer 2026 $1,242 Register
Mon 01 Feb 2027 Fri 05 Feb 2027 Virtual Summer 2026 $1,242 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $1,242 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $1,242 Register
Mon 21 Jun 2027 Fri 25 Jun 2027 Virtual Winter 2027 $1,242 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Virtual Winter 2027 $1,242 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $1,242 Register
Mon 20 Sep 2027 Fri 24 Sep 2027 Virtual Spring 2027 $1,242 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Virtual Spring 2027 $1,242 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 20 Dec 2027 Fri 24 Dec 2027 Virtual Summer 2027 $1,242 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Virtual Summer 2027 $1,242 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 424 sessions across 26 venues
Start End Venue Season Price Action
Mon 10 Aug 2026 Fri 14 Aug 2026 Durban, South Africa Winter 2026 $2,916 Register
Mon 10 Aug 2026 Fri 14 Aug 2026 Abu Dhabi, UAE Winter 2026 $5,238 Register
Mon 17 Aug 2026 Fri 21 Aug 2026 Harare, Zimbabwe Winter 2026 $3,078 Register
Mon 17 Aug 2026 Fri 21 Aug 2026 Shenzhen, China Winter 2026 $7,398 Register
Mon 24 Aug 2026 Fri 28 Aug 2026 Bangkok, Thailand Winter 2026 $6,318 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,615 Register
Mon 28 Sep 2026 Fri 02 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 12 Oct 2026 Fri 16 Oct 2026 Your Premises Spring 2026 $1,615 Register
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,615 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Feb 2027 Fri 12 Feb 2027 Your Premises Summer 2026 $1,615 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,615 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,615 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 12 Jul 2027 Fri 16 Jul 2027 Your Premises Winter 2027 $1,615 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,615 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 11 Oct 2027 Fri 15 Oct 2027 Your Premises Spring 2027 $1,615 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Your Premises Summer 2027 $1,615 Register
Mon 10 Jan 2028 Fri 14 Jan 2028 Your Premises Summer 2027 $1,615 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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