Custom Courses Leadership and Management

Office Management for Female Professionals Training

SAQA US AATICD-0088 | NQF 5 | Credits 10 | Duration 5 Days
From $913 per delegate

Description

This course empowers female professionals with the essential skills and strategies to excel in office management roles. Participants will develop leadership, communication, and organizational competencies to confidently manage teams, projects, and administrative functions in a corporate environment.

Learning Outcomes

  • Apply effective communication and interpersonal skills to facilitate teamwork and resolve conflicts in the office.
  • Demonstrate leadership and assertiveness techniques to manage teams and projects with confidence.
  • Analyze office workflows and implement strategies to improve efficiency and productivity.
  • Evaluate and apply time management and prioritization methods to meet organizational goals.
  • Design and maintain professional documentation and records management systems.
  • Implement strategies for professional development and networking to advance career prospects.

Target Audience

This course is designed for female professionals currently in or aspiring to office management, administrative, or supervisory positions who seek to enhance their leadership capabilities and career advancement.

Prerequisites

None — open enrollment. However, participants should have basic computer literacy and be employed in or seeking an office management role.

Course Outline

Day 1: Foundations of Office Management

Objectives:
• Understand the role and responsibilities of an office manager.
• Identify key administrative functions and workflows.
• Recognize professional communication standards.
• Apply basic time management and prioritization techniques.

Topics:
• Overview of office management in the South African context.
• Core administrative functions: filing, scheduling, correspondence.
• Professional communication: email etiquette, telephone skills.
• Time management: prioritization, diary management.
• Introduction to office technology and software.
• Professional image and workplace ethics.

Day 2: Organisational and Records Management

Objectives:
• Design efficient filing and records management systems.
• Apply document control procedures.
• Manage office supplies and inventory.
• Use digital tools for record keeping.

Topics:
• Filing systems: alphabetical, numerical, subject-based.
• Electronic document management and cloud storage.
• Records retention and disposal policies.
• Inventory management: ordering, tracking, stocktaking.
• Meeting coordination: agendas, minutes, follow-ups.
• Data protection and confidentiality.

Day 3: Financial and Resource Management

Objectives:
• Prepare and monitor basic budgets.
• Process invoices and expense reports.
• Oversee petty cash and procurement.
• Understand financial reporting fundamentals.

Topics:
• Budget preparation and tracking.
• Invoice processing and payment procedures.
• Petty cash management and reconciliation.
• Procurement processes and vendor management.
• Basic financial reports: profit/loss, balance sheets.
• Cost control and resource optimization.

Day 4: Leadership and People Management

Objectives:
• Develop leadership skills for managing support staff.
• Apply conflict resolution and delegation techniques.
• Foster a positive and productive work environment.
• Conduct performance reviews and give feedback.

Topics:
• Leadership styles and situational leadership.
• Delegation: assigning tasks, monitoring progress.
• Conflict resolution: mediation and negotiation.
• Team building and motivation.
• Performance management: setting goals, appraisals.
• Diversity and inclusion in the workplace.

Day 5: Strategic Office Management and Career Development

Objectives:
• Align office management with organisational strategy.
• Implement process improvements and change management.
• Plan for career advancement and professional growth.
• Integrate all skills into a comprehensive office management plan.

Topics:
• Strategic planning: vision, mission, objectives.
• Process improvement: lean office, workflow analysis.
• Change management: communication, training.
• Crisis management and business continuity.
• Professional development: networking, certifications.
• Creating a personal office management action plan.

Practicals

No practicals for this training.

This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.

Summatives

Each delegate is assessed continuously throughout the course and a final summative test at the end.

Daily Exercises — 30%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.

Final Test — 70%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.

Final Total
Component Out of Weight
Daily Average (multiple choice) 100% 30%
Final Test (multi-answer multiple choice) 100% 70%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Daily Average 30% + Final Test 70%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Mon 07 Sep 2026 Fri 11 Sep 2026 Virtual Spring 2026 $913 Register
Mon 21 Sep 2026 Fri 25 Sep 2026 Virtual Spring 2026 $913 Register
Mon 05 Oct 2026 Fri 09 Oct 2026 Virtual Spring 2026 $913 Register
Mon 07 Dec 2026 Fri 11 Dec 2026 Virtual Summer 2026 $913 Register
Mon 04 Jan 2027 Fri 08 Jan 2027 Virtual Summer 2026 $913 Register
Mon 01 Feb 2027 Fri 05 Feb 2027 Virtual Summer 2026 $913 Register
Mon 01 Mar 2027 Fri 05 Mar 2027 Virtual Autumn 2027 $913 Register
Mon 07 Jun 2027 Fri 11 Jun 2027 Virtual Winter 2027 $913 Register
Mon 21 Jun 2027 Fri 25 Jun 2027 Virtual Winter 2027 $913 Register
Mon 05 Jul 2027 Fri 09 Jul 2027 Virtual Winter 2027 $913 Register
Mon 06 Sep 2027 Fri 10 Sep 2027 Virtual Spring 2027 $913 Register
Mon 20 Sep 2027 Fri 24 Sep 2027 Virtual Spring 2027 $913 Register
Mon 04 Oct 2027 Fri 08 Oct 2027 Virtual Spring 2027 $913 Register
Mon 06 Dec 2027 Fri 10 Dec 2027 Virtual Summer 2027 $913 Register
Mon 20 Dec 2027 Fri 24 Dec 2027 Virtual Summer 2027 $913 Register
Mon 03 Jan 2028 Fri 07 Jan 2028 Virtual Summer 2027 $913 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 420 sessions across 26 venues
Start End Venue Season Price Action
Mon 24 Aug 2026 Fri 28 Aug 2026 Victoria Falls, Zimbabwe Winter 2026 $2,587 Register
Mon 24 Aug 2026 Fri 28 Aug 2026 Bangkok, Thailand Winter 2026 $5,827 Register
Mon 31 Aug 2026 Fri 04 Sep 2026 Lusaka, Zambia Winter 2026 $2,587 Register
Mon 31 Aug 2026 Fri 04 Sep 2026 London, UK Winter 2026 $5,827 Register
Mon 07 Sep 2026 Fri 11 Sep 2026 Mauritius Spring 2026 $3,343 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Mon 14 Sep 2026 Fri 18 Sep 2026 Your Premises Spring 2026 $1,188 Register
Mon 28 Sep 2026 Fri 02 Oct 2026 Your Premises Spring 2026 $1,188 Register
Mon 12 Oct 2026 Fri 16 Oct 2026 Your Premises Spring 2026 $1,188 Register
Mon 14 Dec 2026 Fri 18 Dec 2026 Your Premises Summer 2026 $1,188 Register
Mon 11 Jan 2027 Fri 15 Jan 2027 Your Premises Summer 2026 $1,188 Register
Mon 08 Feb 2027 Fri 12 Feb 2027 Your Premises Summer 2026 $1,188 Register
Mon 08 Mar 2027 Fri 12 Mar 2027 Your Premises Autumn 2027 $1,188 Register
Mon 14 Jun 2027 Fri 18 Jun 2027 Your Premises Winter 2027 $1,188 Register
Mon 28 Jun 2027 Fri 02 Jul 2027 Your Premises Winter 2027 $1,188 Register
Mon 12 Jul 2027 Fri 16 Jul 2027 Your Premises Winter 2027 $1,188 Register
Mon 13 Sep 2027 Fri 17 Sep 2027 Your Premises Spring 2027 $1,188 Register
Mon 27 Sep 2027 Fri 01 Oct 2027 Your Premises Spring 2027 $1,188 Register
Mon 11 Oct 2027 Fri 15 Oct 2027 Your Premises Spring 2027 $1,188 Register
Mon 13 Dec 2027 Fri 17 Dec 2027 Your Premises Summer 2027 $1,188 Register
Mon 27 Dec 2027 Fri 31 Dec 2027 Your Premises Summer 2027 $1,188 Register
Mon 10 Jan 2028 Fri 14 Jan 2028 Your Premises Summer 2027 $1,188 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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