Quality Metrics and Measurement Training

Learning Outcomes

• Define key quality metrics and explain their role in organisational performance.
• Apply statistical process control (SPC) techniques to monitor process stability.
• Analyze quality data using appropriate graphical and numerical methods.
• Evaluate process capability and identify opportunities for improvement.
• Implement a measurement system analysis (MSA) to ensure data reliability.
• Demonstrate the use of quality metrics in decision-making and continuous improvement initiatives.

Target Audience

Quality assurance professionals, operations managers, team leaders, and individuals responsible for monitoring and improving quality performance in their organisation.

Prerequisites

None — open enrollment

Course Outline

Practicals

Overview

Hands-on practical sessions are essential for applying measurement theory to real-world data. Learners will collect data, construct control charts, perform capability analyses, and build dashboards using software tools, reinforcing the skills needed to implement quality metrics in the workplace.

Practical Activities

• Data Collection and MSA Exercise — Learners collect measurements from a simulated process (e.g., filling bottles) and perform a GR&R study to assess measurement system adequacy. (4h)
• Control Chart Construction and Interpretation — Using provided data, learners create X-bar and R charts (or p charts) manually and with software, then interpret patterns to identify out-of-control conditions. (4h)
• Process Capability Analysis — Learners compute Cp, Cpk, Pp, Ppk from sample data and assess whether a process meets specification limits. (4h)
• Dashboard Development and Metrics Reporting — Using Excel or a BI tool, learners design a dashboard that displays key quality metrics, including trends and alerts, and present it to peers. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.