Total Quality Management (TQM) Training

Learning Outcomes

• Apply TQM principles and frameworks to improve organizational processes and customer satisfaction.
• Analyze quality data using statistical tools to identify areas for improvement.
• Evaluate the effectiveness of quality management systems and propose enhancements.
• Design a TQM implementation plan tailored to a specific organizational context.
• Demonstrate leadership in fostering a culture of continuous quality improvement.
• Implement quality control techniques to monitor and maintain product/service standards.

Target Audience

This course is designed for managers, supervisors, quality assurance officers, and team leaders seeking to enhance organizational performance through TQM methodologies.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practicals reinforce theoretical concepts through hands-on application of quality tools and techniques. Learners work in teams to analyse case data, map processes, perform root cause analysis, and conduct a simulated internal audit, building competence in problem-solving and continuous improvement.

Practical Activities

• Process Mapping and Data Collection — Learners map a real or simulated business process using flowcharts and SIPOC, then collect defect data using check sheets and Pareto analysis. (4h)
• Root Cause Analysis and Problem Solving — Teams use cause-and-effect diagrams and 5 Whys to analyse a quality problem, then develop a PDCA improvement plan. (4h)
• Internal Audit Simulation — Learners conduct a mock internal audit of a sample quality manual and process documentation, using a checklist and writing non-conformance reports. (4h)
• TQM Implementation Planning — Teams develop a high-level TQM implementation plan for a case organisation, including quality policy, objectives, KPIs, and a change management approach. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.