Physical, Mathematical, Computer and Life Sciences › Information Technology and Computer Sciences
This course equips learners with the skills to plan and monitor the business analysis process effectively. Participants will learn to define activities, manage stakeholder engagement, and ensure deliverables align with organisational objectives. The course focuses on applying industry best practices to enhance project success.
This course is designed for business analysts, project managers, and professionals involved in analysing business processes who need to structure and track their analysis activities. It is suitable for those seeking to formalise their planning and monitoring skills.
None — open enrollment
Objectives:
• Define business analysis and its role in organisational success
• Explain the purpose and scope of process planning and monitoring
• Identify key stakeholders and their influence on business analysis
• Understand the relationship between business strategy and process planning
Topics:
• Overview of business analysis (IIBA BABOK framework)
• Role of the business analyst in process planning
• Stakeholder identification and analysis
• Linking business processes to strategic objectives
• Introduction to process modelling concepts
Objectives:
• Apply elicitation techniques to gather process information
• Document current-state processes using standard notation
• Identify process stakeholders and their requirements
• Distinguish between explicit and tacit knowledge in process discovery
Topics:
• Elicitation techniques: interviews, workshops, observation
• Process discovery and documentation methods
• Business process modelling notation (BPMN) basics
• Capturing process inputs, outputs, and resources
• Validating discovered information with stakeholders
Objectives:
• Analyse current-state processes to identify inefficiencies
• Perform root cause analysis on process problems
• Identify gaps between current and desired states
• Prioritise improvement opportunities using business value criteria
Topics:
• Process analysis techniques (value stream mapping, root cause analysis)
• Identifying process bottlenecks and waste
• Gap analysis: current vs. future state
• Prioritisation frameworks (MoSCoW, cost-benefit analysis)
• Documenting analysis findings
Objectives:
• Design future-state processes aligned with business goals
• Create process models using BPMN standards
• Incorporate organisational constraints and technology enablers
• Validate future-state designs with stakeholders
Topics:
• Designing future-state process maps
• Applying BPMN for to-be processes
• Incorporating business rules and policies
• Technology considerations in process design
• Stakeholder validation and feedback integration
Objectives:
• Develop a process implementation plan with milestones
• Define metrics and key performance indicators (KPIs) for monitoring
• Plan for change management and stakeholder communication
• Assess risks and mitigation strategies in process implementation
Topics:
• Implementation planning: tasks, timelines, resources
• Defining process KPIs and performance measures
• Change management principles for process adoption
• Risk assessment and mitigation planning
• Communication plan development
Objectives:
• Establish monitoring mechanisms to track process performance
• Analyse performance data to identify deviations and trends
• Apply continuous improvement techniques (e.g., PDCA)
• Report findings and recommend corrective actions
Topics:
• Process monitoring tools and dashboards
• Performance analysis and variance identification
• Continuous improvement frameworks (PDCA, Six Sigma)
• Corrective and preventive action planning
• Reporting and escalation procedures
Objectives:
• Synthesise all phases of process planning and monitoring
• Apply knowledge to a comprehensive case study
• Prepare for unit standard assessment
• Reflect on best practices and professional ethics
Topics:
• Integrated case study: from discovery to monitoring
• Review of key concepts across the week
• Assessment preparation: portfolio of evidence requirements
• Professional ethics for business analysts
• Course wrap-up and feedback
This course is made up of exercises and case studies delivered alongside the theory — no separate practical sessions are required to complete it.
Each delegate is assessed continuously throughout the course and a final summative test at the end.
Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 30% to the final total.
On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 70% to the overall mark.
| Component | Out of | Weight |
|---|---|---|
| Daily Average (multiple choice) | 100% | 30% |
| Final Test (multi-answer multiple choice) | 100% | 70% |
| Final Total | — | 100% |
All marks are recorded on the AATICD LMS and visible to each learner under their account.
Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.
Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.
| Delegates | Discount |
|---|---|
| 5 | 3% off |
| 10 | 6% off |
| 15 | 9% off |
| 20 | 12% off |
| 25 | 15% off |
| 30 | 18% off |
| 50 | 30% off |
| 75 | 35% off |
| 100 | 40% off |
3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.
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