Enterprise Analysis for Business Improvement Training

Objectives:
• Define enterprise analysis and its role in business improvement
• Explain the scope and context of enterprise analysis within SAQA frameworks
• Identify key stakeholders and their interests
• Understand the business analysis lifecycle and its alignment with organisational strategy

Topics:
• Introduction to enterprise analysis and business improvement
• Overview of SAQA unit standard 259257
• Business analysis lifecycle: from strategy to solution
• Stakeholder identification and analysis
• Understanding organisational context and culture
• The role of enterprise analysis in change management
• Ethical considerations and professional conduct
• Case study: successful enterprise analysis in a South African context

Objectives:
• Align enterprise analysis with organisational strategy and goals
• Conduct a business needs assessment using various techniques
• Identify and prioritise business problems and opportunities
• Develop a business case for proposed changes

Topics:
• Strategic planning and alignment models
• Business needs assessment techniques: interviews, surveys, workshops
• Problem and opportunity identification
• Root cause analysis and gap analysis
• Developing a business case: components and presentation
• Prioritisation techniques (MoSCoW, cost-benefit analysis)
• Practical exercise: creating a business case for a real-world scenario
• Review and feedback

Objectives:
• Identify and categorise stakeholders using power/interest grids
• Apply elicitation techniques to gather requirements
• Document requirements clearly and unambiguously
• Manage stakeholder expectations and conflicts

Topics:
• Stakeholder analysis and engagement strategies
• Elicitation techniques: brainstorming, observation, document analysis
• Requirements classification: functional, non-functional, constraints
• Requirements documentation standards (IEEE, BABOK)
• Managing scope creep and requirement changes
• Conflict resolution and negotiation skills
• Role-play: stakeholder interview and requirements gathering
• Group discussion: challenges in elicitation

Objectives:
• Model current business processes using standard notations
• Analyse processes for inefficiencies and bottlenecks
• Design improved processes (to-be models)
• Measure process performance using key indicators

Topics:
• Introduction to business process modelling (BPMN)
• As-is process mapping techniques
• Process analysis: cycle time, waste, value-added analysis
• To-be process design principles
• Performance metrics: KPIs, SLAs, balanced scorecard
• Simulation basics for process improvement
• Hands-on exercise: modelling a process using software tool
• Group critique and optimisation

Objectives:
• Evaluate proposed solutions against requirements and constraints
• Assess feasibility, risks, and impacts of solutions
• Validate solutions through testing and stakeholder sign-off
• Plan for solution transition and implementation

Topics:
• Solution evaluation criteria: cost, time, quality, risk
• Feasibility studies and cost-benefit analysis
• Risk assessment and mitigation strategies
• Solution validation techniques: user acceptance testing, pilots
• Transition planning: data migration, training, change management
• Post-implementation review and continuous improvement
• Case study: assessing a technology solution for a service organisation
• Workshop: developing a validation plan

Objectives:
• Apply advanced tools such as SWOT, PESTLE, and Porter's Five Forces
• Use decision analysis techniques to compare alternatives
• Create compelling visualisations and reports for stakeholders
• Integrate enterprise analysis with project management frameworks

Topics:
• Environmental analysis: SWOT, PESTLE, Porter's Five Forces
• Decision analysis: decision trees, multi-criteria analysis
• Data visualisation for business analysis (dashboards, storyboards)
• Reporting and communication strategies
• Integration with PRINCE2, PMBOK, and Agile frameworks
• Enterprise analysis maturity models
• Practical: conducting a PESTLE analysis for a sector
• Tool demonstration: business analysis software (e.g., MS Visio, Lucidchart)

Objectives:
• Synthesise all course concepts into a comprehensive enterprise analysis project
• Present findings and recommendations to a simulated steering committee
• Receive feedback and reflect on learning
• Prepare for application in the workplace

Topics:
• Capstone project brief: analyse a business improvement opportunity
• Group work: conduct full enterprise analysis (needs, stakeholders, processes, solutions)
• Presentation skills for business analysts
• Simulated steering committee presentation and Q&A
• Peer and facilitator feedback
• Action planning for workplace implementation
• Course review and key takeaways
• Assessment and certification guidance