Physical, Mathematical, Computer and Life Sciences Physical Sciences

Multi-Crew Operations for Aviation Professionals Training

SAQA US 243279 | NQF 6 | Credits 11 | Duration 8 Days
From $1,658 per delegate

Description

This course equips aviation professionals with the competencies required to perform multi-crew operations in compliance with South African Civil Aviation Authority (SACAA) regulations. It focuses on crew resource management, effective communication, and standard operating procedures to ensure safe and efficient flight operations in a multi-crew environment.

Learning Outcomes

  • Apply crew resource management principles to optimize teamwork and decision-making in multi-crew operations.
  • Demonstrate effective communication techniques using standard phraseology and protocols.
  • Analyze and manage threats and errors during all phases of flight.
  • Implement standard operating procedures for normal, abnormal, and emergency situations.
  • Evaluate and enhance situational awareness through cross-checking and monitoring techniques.
  • Demonstrate leadership and followership skills to maintain a positive cockpit culture.

Target Audience

This course is designed for pilots, flight engineers, and other aviation personnel who operate or intend to operate in multi-crew aircraft, including those seeking to meet the requirements for multi-crew cooperation (MCC) certification.

Prerequisites

None — open enrollment

Course Outline

Day 1: Introduction to Multi-Crew Operations

Objectives:
• Understand the historical development and rationale for multi-crew operations
• Identify key regulatory requirements for multi-crew operations
• Explain the concept of Crew Resource Management (CRM)
• Recognise the importance of standard operating procedures (SOPs)
• Describe the roles and responsibilities of each crew member

Topics:
• Evolution of multi-crew operations
• Regulatory framework (ICAO, SACAA, CAA)
• Definition and principles of CRM
• Overview of SOPs
• Crew member roles: Captain, First Officer, and other specialists
• Communication protocols and standard phraseology
• Introduction to threat and error management (TEM)

Day 2: Crew Resource Management – Human Factors

Objectives:
• Analyse human factors affecting crew performance
• Apply situational awareness techniques in a multi-crew environment
• Identify and mitigate common communication barriers
• Demonstrate effective decision-making processes
• Understand fatigue management and its impact on safety

Topics:
• Human information processing and limitations
• Situational awareness and workload management
• Communication models and barriers
• Decision-making models (e.g., FOR-DEC, DECIDE)
• Fatigue, stress, and circadian rhythms
• Team building and assertiveness
• Error detection and recovery strategies

Day 3: Standard Operating Procedures and Checklists

Objectives:
• Develop and apply SOPs for various flight phases
• Execute normal and non-normal checklists effectively
• Understand the role of automation in SOP adherence
• Practice crew coordination during checklist use
• Analyse case studies of SOP-related incidents

Topics:
• Design and structure of SOPs
• Normal checklists: before start, taxi, takeoff, climb, cruise, descent, approach, landing, shutdown
• Non-normal and emergency checklists
• Automation management and SOP compliance
• Crew coordination during checklist execution
• Case studies: SOP deviations and consequences
• Practical exercise: checklist simulation

Day 4: Threat and Error Management (TEM)

Objectives:
• Identify common threats in multi-crew operations
• Apply TEM strategies to manage errors
• Differentiate between anticipated and unanticipated threats
• Use TEM models to analyse real-world scenarios
• Develop countermeasures for recurrent threats

Topics:
• TEM framework: threats, errors, undesired aircraft states
• Classification of threats (environmental, organisational, personal)
• Error types: intentional, unintentional, procedural
• Countermeasures: planning, vigilance, teamwork
• TEM in various flight phases
• Case studies: TEM in action
• Practical exercise: TEM scenario analysis

Day 5: Automation and Flight Management Systems

Objectives:
• Understand automation principles and levels
• Operate Flight Management Systems (FMS) in a multi-crew context
• Manage automation modes and transitions
• Recognise automation-related errors and biases
• Apply automation policies and procedures

Topics:
• Automation philosophy: benefits and pitfalls
• Levels of automation: from manual to fully automated
• FMS setup and data entry
• Mode awareness and transition management
• Automation surprises and complacency
• Automation policies in SOPs
• Practical exercise: FMS programming and monitoring

Day 6: Emergency and Abnormal Procedures

Objectives:
• Execute emergency procedures with effective crew coordination
• Apply decision-making models during abnormal situations
• Communicate clearly under stress
• Manage workload and prioritise tasks during emergencies
• Conduct post-event debriefing and reporting

Topics:
• Types of emergencies: engine failure, fire, decompression, system malfunctions
• Crew coordination in emergencies: PF/PNF roles
• Communication strategies under stress
• Workload management and task prioritisation
• Use of checklists and memory items
• Post-emergency procedures and reporting
• Practical exercise: simulated emergency scenarios

Day 7: Advanced CRM and Leadership

Objectives:
• Differentiate leadership styles and their impact on crew performance
• Apply conflict resolution techniques
• Foster a just culture and encourage feedback
• Manage cultural diversity in the cockpit
• Develop strategies for continuous improvement

Topics:
• Leadership theories and styles
• Conflict resolution and negotiation
• Just culture and psychological safety
• Cultural awareness and cross-cultural communication
• Debriefing and feedback methods
• Continuous improvement and learning
• Practical exercise: leadership role-play

Day 8: Integration, Assessment, and Course Review

Objectives:
• Integrate all multi-crew competencies in a full-flight scenario
• Demonstrate effective CRM, TEM, and SOP adherence
• Complete a comprehensive assessment
• Receive feedback and identify areas for improvement
• Develop a personal action plan for ongoing development

Topics:
• Full-flight simulation exercise (pre-flight, takeoff, cruise, approach, landing, emergency)
• Crew performance evaluation
• Debriefing and feedback session
• Personal action plan development
• Course review and key takeaways
• Final assessment (written and practical)

Practicals

24 hours of practicals To be conducted online or on-campus or in-house
Overview

Hands-on practicals are essential for applying theoretical knowledge in realistic multi-crew scenarios. Learners will participate in simulated flight exercises, checklist drills, and emergency procedures to develop coordination, communication, and decision-making skills in a controlled environment.

Practical Activities
  • Crew Coordination and Communication Drills — Learners practice standard phraseology, crew briefings, and coordination in a flight simulator or mock cockpit setting. (4h)
  • Checklist and SOP Execution — Learners perform normal and non-normal checklists, adhering to SOPs, with emphasis on crew interaction and cross-checking. (4h)
  • Threat and Error Management Scenarios — Learners handle simulated threats and errors (e.g., weather, system faults, communication breakdowns) using TEM strategies. (4h)
  • Emergency and Abnormal Procedure Simulations — Learners manage simulated emergencies (engine failure, fire, decompression) with full crew coordination and use of checklists. (6h)
  • Full-Flight Simulation and Assessment — Learners conduct a complete flight from pre-flight to shutdown, integrating all multi-crew competencies, followed by debrief and assessment. (6h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total
Component Out of Weight
Practical Assignments (rubric-scored) 100% 30%
Daily Average (multiple choice) 100% 20%
Final Test (multi-answer multiple choice) 100% 50%
Final Total 100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

Certificate of Completion

Awarded to delegates who achieve an overall mark of 50% or higher on the Final Total (Practicals 30% + Daily Average 20% + Final Test 50%).

How it works
  • Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
  • Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
  • You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
  • If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.
Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.

Upcoming Training Sessions
Online training — attend live sessions from anywhere via our virtual classroom.
Start End Delivery Season Price Action
Thu 10 Sep 2026 Mon 21 Sep 2026 Virtual Spring 2026 $1,658 Register
Wed 30 Sep 2026 Fri 09 Oct 2026 Virtual Spring 2026 $1,658 Register
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Fri 11 Dec 2026 Tue 22 Dec 2026 Virtual Summer 2026 $1,658 Register
Thu 14 Jan 2027 Mon 25 Jan 2027 Virtual Summer 2026 $1,658 Register
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Mon 08 Mar 2027 Wed 17 Mar 2027 Virtual Autumn 2027 $1,658 Register
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Tue 20 Jul 2027 Thu 29 Jul 2027 Virtual Winter 2027 $1,658 Register
Mon 06 Sep 2027 Wed 15 Sep 2027 Virtual Spring 2027 $1,658 Register
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Thu 21 Oct 2027 Mon 01 Nov 2027 Virtual Spring 2027 $1,658 Register
Fri 10 Dec 2027 Tue 21 Dec 2027 Virtual Summer 2027 $1,658 Register
Thu 30 Dec 2027 Mon 10 Jan 2028 Virtual Summer 2027 $1,658 Register
Wed 19 Jan 2028 Fri 28 Jan 2028 Virtual Summer 2027 $1,658 Register
On-Campus training — face-to-face sessions at our training venues across Africa and beyond.
Showing all 521 sessions across 26 venues
Start End Venue Season Price Action
Tue 07 Jul 2026 Thu 16 Jul 2026 Kampala, Uganda Winter 2026 $4,860 Register
Tue 07 Jul 2026 Thu 16 Jul 2026 Mbabane, Eswatini Winter 2026 $3,942 Register
Wed 08 Jul 2026 Fri 17 Jul 2026 Mombasa, Kenya Winter 2026 $4,860 Register
Thu 09 Jul 2026 Mon 20 Jul 2026 Luanda, Angola Winter 2026 $4,860 Register
Fri 10 Jul 2026 Tue 21 Jul 2026 Kigali, Rwanda Winter 2026 $4,860 Register
In-House training — we bring the trainer to your organisation, tailored to your team.
Start End Delivery Season Price Action
Fri 18 Sep 2026 Tue 29 Sep 2026 Your Premises Spring 2026 $2,155 Register
Thu 08 Oct 2026 Mon 19 Oct 2026 Your Premises Spring 2026 $2,155 Register
Wed 28 Oct 2026 Fri 06 Nov 2026 Your Premises Spring 2026 $2,155 Register
Mon 14 Dec 2026 Wed 23 Dec 2026 Your Premises Summer 2026 $2,155 Register
Fri 22 Jan 2027 Tue 02 Feb 2027 Your Premises Summer 2026 $2,155 Register
Thu 25 Feb 2027 Mon 08 Mar 2027 Your Premises Summer 2026 $2,155 Register
Wed 10 Mar 2027 Fri 19 Mar 2027 Your Premises Autumn 2027 $2,155 Register
Tue 16 Mar 2027 Thu 25 Mar 2027 Your Premises Autumn 2027 $2,155 Register
Mon 22 Mar 2027 Wed 31 Mar 2027 Your Premises Autumn 2027 $2,155 Register
Fri 18 Jun 2027 Tue 29 Jun 2027 Your Premises Winter 2027 $2,155 Register
Thu 08 Jul 2027 Mon 19 Jul 2027 Your Premises Winter 2027 $2,155 Register
Wed 28 Jul 2027 Fri 06 Aug 2027 Your Premises Winter 2027 $2,155 Register
Tue 14 Sep 2027 Thu 23 Sep 2027 Your Premises Spring 2027 $2,155 Register
Mon 04 Oct 2027 Wed 13 Oct 2027 Your Premises Spring 2027 $2,155 Register
Fri 29 Oct 2027 Tue 09 Nov 2027 Your Premises Spring 2027 $2,155 Register
Mon 13 Dec 2027 Wed 22 Dec 2027 Your Premises Summer 2027 $2,155 Register
Fri 07 Jan 2028 Tue 18 Jan 2028 Your Premises Summer 2027 $2,155 Register
Thu 27 Jan 2028 Mon 07 Feb 2028 Your Premises Summer 2027 $2,155 Register
Training Discounts
Delegates Discount
5 3% off
10 6% off
15 9% off
20 12% off
25 15% off
30 18% off
50 30% off
75 35% off
100 40% off

3% off per 5 delegates, up to 40% for 100+

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