Healthcare Management Training

Learning Outcomes

• Apply principles of healthcare management to improve service delivery and patient outcomes.
• Analyze healthcare policies and regulatory frameworks to ensure compliance and ethical practice.
• Evaluate financial management techniques for budgeting, cost control, and resource allocation.
• Design quality improvement initiatives using evidence-based approaches.
• Implement human resource management strategies for effective team leadership and staff development.
• Demonstrate effective communication and conflict resolution skills in a multidisciplinary healthcare environment.

Target Audience

Healthcare practitioners, clinical managers, hospital administrators, and aspiring healthcare leaders seeking to enhance their management competencies.

Prerequisites

A recognized qualification in a healthcare field or relevant work experience. Open to managers and supervisors in healthcare organizations.

Course Outline

Practicals

Overview

Practical sessions enable learners to apply healthcare management concepts to real-world scenarios through simulations, role-plays, and case-based exercises. These hands-on activities reinforce strategic planning, financial analysis, HR management, quality improvement, and operational decision-making skills.

Practical Activities

• Practical 1: Strategic Planning Simulation — Learners work in teams to develop a strategic plan for a fictional community health centre, including SWOT analysis, goal setting, and resource allocation. (4h)
• Practical 2: Budgeting and Financial Analysis Exercise — Learners analyse a sample healthcare budget, identify variances, and propose corrective actions. They also create a simple operational budget. (4h)
• Practical 3: HR Management Role-Play — Learners role-play a performance appraisal meeting and a conflict resolution scenario between a manager and a staff member. (4h)
• Practical 4: Quality Improvement Project and Operational Plan — Using a case study of a hospital with high infection rates, learners apply the PDSA cycle to design a quality improvement intervention and create an operational plan. (4h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.