Workplace Negotiations for Worker Interests Training

Learning Outcomes

• Prepare for negotiations by analyzing the context, interests, and mandates of workers.
• Apply negotiation techniques to advance the interests of workers during collective bargaining.
• Evaluate negotiation outcomes against the mandate and interests of workers.
• Demonstrate effective communication and conflict resolution skills during negotiations.
• Design strategies to manage deadlocks and reach consensus in negotiation processes.
• Implement post-negotiation follow-up actions to ensure agreements are implemented.

Target Audience

This course is designed for trade union representatives, shop stewards, employee representatives, and human resources practitioners who are involved in collective bargaining or workplace negotiations on behalf of workers.

Prerequisites

None — open enrollment.

Course Outline

Practicals

Overview

Practicals are integral to this course as they allow learners to apply negotiation theories and strategies in realistic, simulated workplace scenarios. Through role-plays, case studies, and guided exercises, learners develop hands-on skills in communication, bargaining, and conflict resolution essential for representing worker interests effectively.

Practical Activities

• Simulated Negotiation: Wage and Benefit Dispute — Learners participate in a mock bargaining council session where they negotiate wage increases and benefit improvements for a unionised workforce. (6h)
• Role-Play: Retrenchment Consultation — Learners act as union representatives negotiating retrenchment terms with management, focusing on severance packages and alternatives to dismissal. (5h)
• Multi-Party Negotiation: Workplace Restructuring — Learners engage in a complex negotiation involving multiple stakeholders (union, management, employees) over restructuring and job grading. (5h)
• Mediation and Impasse Resolution Exercise — Learners practice mediation techniques to resolve a deadlocked negotiation over shift changes and overtime pay. (3h)
• Final Integrated Negotiation Simulation — Learners conduct a full negotiation from preparation to closure, integrating all skills learned, with peer and facilitator feedback. (2h)

Summatives

Each delegate is assessed continuously throughout the course via daily exercises, scored practical assignments, and a final summative test at the end.

Practical Assignments — 30%

Practical assignments are observed and scored against a rubric during the practical sessions. Each delegate's practical mark is averaged into a single 100% score and contributes 30% to the final total.

Daily Exercises — 20%

Every training day ends with a multiple-choice exercise scored out of 100%. The scores from each daily exercise are averaged across the duration of the course to produce a Daily Average mark, which contributes 20% to the final total.

Final Test — 50%

On the last day a final summative test is written. It is a multiple-choice paper with multiple-answer questions: each question may have more than one correct option, and a single wrong selection on a question marks the entire question wrong — no partial credit. The final test is scored out of 100% and contributes 50% to the overall mark.

Final Total

Component	Out of	Weight
Practical Assignments (rubric-scored)	100%	30%
Daily Average (multiple choice)	100%	20%
Final Test (multi-answer multiple choice)	100%	50%
Final Total	—	100%

All marks are recorded on the AATICD LMS and visible to each learner under their account.

Certificate

How it works

• Certificates are auto-generated on the AATICD LMS as soon as the marks pass the 50% threshold.
• Each certificate is a branded PDF with the delegate's name, the course title, the unit standard ID, NQF level, credits, and the date of issue.
• You can download or print your certificate from your LMS dashboard at any time after issue — there's no reissue fee and no expiry date.
• If you scored under 50% you can sit the final test again at the next scheduled session at no extra cost.

Where to find it

Sign in to the LMS, open your dashboard, and your certificates appear under My Certificates. Each entry has a View / Download button and a print option.

Training Discounts

Group discounts apply automatically — the more delegates you enrol, the greater the saving. Discounts are calculated at 3% per 5 delegates, scaling up to 40% off for 100+ delegates.

Delegates	Discount
5	3% off
10	6% off
15	9% off
20	12% off
25	15% off
30	18% off
50	30% off
75	35% off
100	40% off

3% discount per 5 delegates, up to 40% off for 100+ delegates. Contact us for a custom group quote.